
CRM Executive
2 days ago
We are looking for a **CRM Executive** who can help strengthen relationships with clients and their families by managing and improving our customer relationship systems and communication strategies.
- Track and analyze customer engagement, service feedback, and satisfaction scores.
- Segment the customer base (e.g., by care level, location, health status, family engagement) to personalize communication.
- Assist in planning and maintaining continuity of service
- Serve as the first line of support for customer complaints or urgent issues.
- Escalate unresolved matters to the appropriate departments (care, operations, HR) with complete context and urgency level.
- Payment Follow-ups and Coordination
- Maintain and update staff profiles in the system including contact information, roles, schedules, and assignments.
- Managing staff staff escalations
- Maintain strict confidentiality of client and staff information.
**Qualifications**:
- Bachelor’s degree in Marketing, Business, Healthcare Administration, or any degree.
- 1-3 years of experience in CRM, customer service, or healthcare administration.
- Proficiency in Microsoft Office and basic data analysis
- Prior experience in healthcare or elder care organizations.
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
- Fixed shift
Ability to commute/relocate:
- Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- Malayalam, English (required)
Work Location: In person
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