Customer Support Executive

3 days ago

Thiruvananthapuram Kerala, India Joopium Technologies Private Limited Full time

Job Description on Customer Support Engineers

Company Profile Welcome to Joopium Technologies - Pioneering AI in Restaurant Solutions

At Joopium Technologies, we embarked on a journey in AI-based IT consulting and web development, specializing in restaurant order systems, bookings, and voucher management systems.

Our expertise centers on the innovative JOO-AI, a SaaS AI restaurant technology system, and a reseller platform. What Sets Us Apart: Specialization: Tailored solutions for restaurant operations and branding. Revolutionary Technology: JOO-AI transforms how restaurants and takeaways operate, setting new industry standards. Who We Are: We are a passionate team of experts based in the heart of the UK, committed to revolutionizing the way restaurants connect with their clients. With a deep appreciation for the intricacies of the culinary world, we specialize in providing top-tech client-handling services tailored to the unique needs of each restaurant we partner with.

Roles and responsibilities:

- Shortlist restaurants in a specific area and conduct online research on cuisine, services, online ordering, booking systems, and competitor platforms.
- Directly call potential customers to sell products and services, including Order System, Booking System, SMS Marketing, and Google Reservation.
- Guide resellers and restaurant owners through installations over the phone or video calls. -Monitor ERP system for pending orders and failed payments, informing restaurant owners and resolving issues.
- Quickly arrange appointments with restaurant management for resellers.
- Communicate with end customers about order-related matters such as cancellations and payment issues.
- Coordinate with resellers and restaurant owners to claim access to their Google My Business account
- No of working days per week: 6
- No of working hours per day: 8
- All employees are expected to work in rotational shifts.
- Shift timings will be allocated on a weekly basis.
- Experience: 1-2 years

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7736294448

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