Customer Support Executive

3 days ago

Technopark Thiruvananthapuram Kerala, India Azinova Technologies Full time

**Responsibilities**
- Handle inbound calls and outbound follow-up calls to customers to provide updates, gather feedback, and address concerns.
- Provide accurate and detailed information about the services.
- Address and resolve customer complaints in a timely and effective manner, ensuring customer satisfaction.
- Build and maintain positive relationships with customers to encourage loyalty and repeat business.
- Maintain and update customer records with accurate and relevant information.
- Collaborate with team members and other departments to resolve complex issues and improve customer experiences.
- Keep up-to-date with product/service knowledge and company policies.
- Provide feedback to the management team to enhance service delivery and improve customer satisfaction.

**Qualification**
- Previous experience in customer support, tele sales, or a similar customer-focused role.
- Excellent verbal and written communication skills in English (additional languages are a plus).
- Friendly, empathetic, and confident when interacting with customers.
- Ability to work in a flexible environment with adaptable work schedules.
- Strong problem-solving skills and a customer-oriented approach.
- High school diploma or equivalent; a bachelor’s degree is preferred.

**Job Types**: Full-time, Permanent

Schedule:
Rotational shift

**Experience**:
Customer support/ Tele Sales: 1 year (required)

**Language**:
English (required)

Hindi (required)

Work Location: In person

**Job Types**: Full-time, Permanent

Schedule:

- Rotational shift

**Experience**:

- Sales/Customer Support: 1 year (required)

**Language**:

- Hindi (required)

Work Location: In person

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