Customer Support Executive

3 days ago

Thumba Thiruvananthapuram Kerala, India Hyve Sports Pvt Ltd Full time

**About Hyve**:
We are a company started by a group of IIM and NIFT graduates with a vision of building an apparel brand that India can be proud of. We are India's first online customization portal for active wear. Over the last 5 years, we have been able to serve more than 15000 clients across India. We offer fashionably designed, contemporary basics for men, women, and kids that are produced in India.

**Responsibilities**:
**Phone Support**:
Handle inbound and outbound customer calls, mails, chats professionally and courteously.

Address customer inquiries, resolve issues, and provide information about products/services.

**Problem Resolution**:
Listen actively to customer concerns and provide timely and accurate solutions.

Escalate complex issues to the appropriate department for further investigation and resolution.

**Product Knowledge**:
Develop a comprehensive understanding of our products/services to assist customers effectively.

Provide clear and detailed explanations to customers regarding product features and usage.

**Order Management**:
Process orders and provide order-related information over the phone.

Assist customers with tracking, cancellations, and modifications to orders.

**Documentation**:
Maintain detailed and accurate records of customer interactions in the CRM system.

Document and report recurring issues for continuous improvement.

**Customer Engagement**:
Conduct follow-up calls to ensure customer satisfaction after issue resolution.

Gather feedback and insights to improve the overall customer experience.

**Collaboration**:
Work closely with other departments to resolve customer issues and improve processes.

Provide feedback to the management team on customer trends and common concerns.

**Qualifications**:
Bachelor's degree in Business, Communication, or a related field.

Proven experience in customer support

**FRESHERS can apply**

Excellent verbal communication skills

Ability to effectively communicate with customers and handle objections.

Ability to work in a fast-paced environment and meet daily targets.

Good organizational and time management skills.

Proficiency in using a CRM will be added advantage

Positive and persuasive attitude.

Ability to work independently and as part of a team.

**Job Types**: Full-time, Fresher

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Our office is in Kinfra Apparel Park (Trivandrum) and requires you to work from office. Is that OK with you?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English and Hindi (preferred)

Work Location: In person

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