Customer Support Executive

7 days ago

Thiruvananthapuram Kerala, India Labglo Technologies Full time

**Responsibilities**
- Maintain excellent customer satisfaction and review support tickets for appropriate resolution
- Serve as a point of contact for customer support and complaints
- Proactively identify, investigate, and resolve recurring customer support issues
- Maintain appropriate documentation and records of customer interactions
- Review customer satisfaction reports to ensure customers are satisfied with the support they receive
- Contribute to the development of future customer support processes
- Communicate effectively with peers and managers

**Requirements And Skills**:

- Bachelor’s degree
- Excellent verbal and written communication, analytical and problem-solving skills
- Strong customer service skills
- Strong interest in IT
- Willing to work in rotational shift

**Job Types**: Full-time, Fresher

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Work Location: In person

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