Customer Support Executive
1 day ago
**About this role**:
As a Support Executive, you will be the first point of contact for our users, helping them resolve issues, answer queries, and optimize their experience with our platform and training customers. You will work closely with our Customer Success, Product, and Development teams to provide timely and accurate support.
You will also responsible for make sales demos if required.
You should be willing work on different time schedules based on the geographical locations of the customers.
**Key Responsibilities**:
Troubleshoot technical issues and guide users through solutions.
Monitor system performance and report any widespread issues to the technical team.
Document user feedback and recurring issues to help improve our product.
Maintain detailed records of customer interactions and support tickets.
Contribute to knowledge base articles and FAQs.
Assist in onboarding and training new users as needed.
**Requirements**:
1-2 years of experience in a support or customer service role, preferably with a SaaS or tech company.
Strong verbal and written communication skills in English.
Freshers will also be considered based on their communication and training skills.
Familiarity with MS office tools.
Patience, empathy, and a passion for helping users succeed.
Ability to multitask, prioritize, and manage time effectively.
Pay: ₹10,000.00 - ₹20,000.00 per month
Schedule:
- Morning shift
- Rotational shift
Work Location: In person
Application Deadline: 20/07/2025
-
Customer Support Executive
1 week ago
Thiruvananthapuram, Kerala, India Triedge Solution Full timePosition: - Customer Support Executive Location **:Thiruvananthapuram** Job Role: - To priorities workloads and lead daily and weekly duties. - Must be committed to quality, persistent, and result oriented. - Dealing with customers and clients in a courteous, professional and diplomatic manner. - Excellent rapport building skills. **Salary**: Up to...
-
CUSTOMER SUPPORT EXECUTIVE
4 days ago
Thiruvananthapuram, India CONNECTING 2 WORK Full timeJob Description We are looking for custumer support executive with minimum 1 year experience. Responsibilities/Duties include; Handling customer queries on AlertBox’s product range across SMS, Email, Voice and WhatsApp across multiple channels Gateways and infrastructure monitoring to ensure uptime and platform consistency. Provide product...
-
Customer Support Executive
22 hours ago
Kerala, India Jazp Full time ₹ 1,20,000 - ₹ 3,60,000 per yearCustomer Support ExecutiveIndia, Kerala | Job ID:JJA0094Posted November 13, 2024Responsibilities: -Respond to inbound tickets and queries of customers -Build lasting relationships with customers, and other team members based on trust and reliability -Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer...
-
Client Relationship Executive – Insurance
6 days ago
Technopark, Thiruvananthapuram, Kerala, India PromptTech Solutions Full time ₹ 4,00,000 - ₹ 6,00,000 per yearPosition OverviewWe are looking for a proactive and customer-oriented Client Relationship Executive – Insurance to join our growing team. This role is ideal for freshers or individuals with up to one year of experience who are passionate about building client relationships and starting a career in the insurance industry. The role involves understanding...
-
Customer Support Executive
23 hours ago
Thiruvananthapuram, Kerala, India Joopium Technologies pvt ltd Full time ₹ 12,000 - ₹ 18,000 per yearExperience Level: Freshers / 0–1 YearJob Type: Full-TimeWorking Days: 6 per weekWorking Hours: 8 hours per day (Rotational Shifts – weekly allocation)Job SummaryWe are looking for a proactive and detail-oriented Customer Support Executive to join our team. The role involves supporting restaurant partners and resellers by managing onboarding, resolving...
-
HR Executive cum Operations Assistant
2 weeks ago
Technopark, Thiruvananthapuram, Kerala, India Trivlogic Pvt Ltd Full time ₹ 1,44,000 - ₹ 2,16,000 per yearWe are looking for a dynamic and detail-oriented HR Executive cum Operations Assistant to join our team. This role combines human resources and operational support, ensuring smooth day-to-day functioning of the office while handling essential HR activities. The ideal candidate should have strong organizational skills, excellent communication, and the ability...
-
IT Support Engineer – Enterprise Projects
3 days ago
Technopark, Thiruvananthapuram, Kerala, India Amyntor Tech Solutions Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,80,000 per yearIT Support Engineer – Enterprise Projects & Cloud ServicesLocation: Trivandrum, KeralaExperience: 1–2 Years (Relevant experience mandatory)About the Role:We are a Managed Service Provider (MSP) delivering IT solutions across cloud, infrastructure, and enterprise networks.This role is ideal for professionals with hands-on experience in IT support who are...
-
Junior Executive
1 week ago
Technopark, Thiruvananthapuram, Kerala, India Techsyos Full timeWe are looking for Junior IT Executive with 1 to 3 years of experience. Key Skills: - MS Teams - Office Packages - Google workspace - OS Support - Networking including Firewall management - Application support - Communication and interpersonal skill **Job Types**: Full-time, Fresher Pay: From ₹12,000.00 per month Shift: - Day shift Work Days: -...
-
Customer Relation Executive
2 weeks ago
Thiruvananthapuram, Kerala, India Aartistude Innovations Pvt Ltd Full time**We’re Hiring - Customer Relation Executive** Location: Technopark, Trivandrum **Job Type**: Full-Time Experience: Minimum 1 Year Qualification: Plus Two (12th Pass) or Above Are you confident on calls and passionate about fashion? We’re looking for a smart, customer-friendly Tele-calling Executive to join our vibrant team at Technopark,...
-
Telesales Executive
1 week ago
Technopark, Thiruvananthapuram, Kerala, India Joopium Technologies pvt ltd Full time**Aggressive, Result Oriented Tele Sales Executives** **Mode of work :Work from home** - **Contact potential or existing customers to inform them about a product or service using scripts**: - **Answer questions about products or the company**: - **Enter and update customer information in the database take and process orders in an accurate manner**: -...