Customer Support Executive

2 days ago

Technopark Thiruvananthapuram Kerala, India Advitech Technologies Private Limited Full time

**About this role**:
As a Support Executive, you will be the first point of contact for our users, helping them resolve issues, answer queries, and optimize their experience with our platform and training customers. You will work closely with our Customer Success, Product, and Development teams to provide timely and accurate support.

You will also responsible for make sales demos if required.

You should be willing work on different time schedules based on the geographical locations of the customers.

**Key Responsibilities**:
Troubleshoot technical issues and guide users through solutions.

Monitor system performance and report any widespread issues to the technical team.

Document user feedback and recurring issues to help improve our product.

Maintain detailed records of customer interactions and support tickets.

Contribute to knowledge base articles and FAQs.

Assist in onboarding and training new users as needed.

**Requirements**:
1-2 years of experience in a support or customer service role, preferably with a SaaS or tech company.

Strong verbal and written communication skills in English.

Freshers will also be considered based on their communication and training skills.

Familiarity with MS office tools.

Patience, empathy, and a passion for helping users succeed.

Ability to multitask, prioritize, and manage time effectively.

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Morning shift
- Rotational shift

Work Location: In person

Application Deadline: 20/07/2025

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