Customer Support Agent

5 days ago


Thiruvananthapuram Kerala, India Canbridge Global Emigration Services Full time

**Customer Support**:

- Handle inbound and outbound customer calls professionally.
- Resolve complaints and ensure customer satisfaction.
- Maintain detailed records of customer interactions.

**Sales & Lead Conversion**:

- Understand customer needs and recommend relevant products/services.
- Generate leads and convert them into sales.
- Upsell and cross-sell company products.
- Meet and exceed sales targets.

**CRM & Documentation**:

- Maintain accurate customer data in CRM.
- Follow up on inquiries and ensure timely resolution.
- Collaborate with the sales team for smooth customer onboarding.

**Key Skills & Qualifications**:

- Bachelor’s degree (preferred but not mandatory).
- 0-3 years of experience in customer service or sales.
- Excellent verbal and written communication skills.
- Ability to handle pressure and meet sales targets.
- Proficiency in CRM software and Microsoft Office.
- Strong problem-solving and negotiation skills.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹24,366.17 per month

Schedule:

- Day shift
- Morning shift

Work Location: In person



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