Ivr Support Executive

1 week ago

Noida Uttar Pradesh, India MyOperator Full time

**Job Opening: IVR Support Executive**
**Location**: Noida, Sector 2
**Company**: MyOperator

**About MyOperator**:
MyOperator is India’s leading cloud-based call management platform, empowering 10,000+ businesses to streamline and optimize their customer communication through cloud telephony solutions like IVR, call tracking, call routing, and analytics.

**Role Overview**:
**Key Responsibilities**:

- Provide **technical support** for IVR setup, routing, call flows, and call logs.
- Assist customers in configuring or modifying **IVR menus and workflows**.
- Maintain accurate documentation of support interactions and resolutions.
- Coordinate with internal teams (tech/product) for issue escalation or customization requests.
- Train clients on best practices for IVR usage and reporting.
- Maintain **high FCR (First Contact Resolution)** by resolving issues promptly and professionally.

**Requirements**:

- 1-2 years of experience in **technical/customer support** (preferably in telecom, cloud telephony, or software services).
- **Good understanding of IVR systems**, call flows, and basic telephony concepts.
- Strong **verbal and written communication skills**.
- Ability to analyze and resolve technical issues effectively.
- Proficiency in using support tools and CRM systems.
- A background in **technology or IT** is preferred.

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Years of Experience in Support Role?
- Comfortable with WFO Noida Sec 2
- Current and Expected CTC?

Work Location: In person

**Speak with the employer**
+91 9267989047

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