Crm Head

1 day ago

Noida Uttar Pradesh, India CIEL HR Full time

Hi All We are having opening for CRM Head with one of our Real State Client Noida Job Title - CRM Head Job Location - Noida Roles and Responsibilities Customer Care emails Checking customer emails coming in customer care ID and taking further for complaint registration Checking internal emails and taking them for further processing Checking and replying developer emails Service request registration Understanding the customer concern received on any touch point email IVR call Senior management Walk-in Registration of the Service Request in the support sheet with correct and appropriate details Allocation of the SR to the team member Reply to customer on email with the service request number and along the allotted team member details Record Upkeep Data Management Update of support sheet on regular basis Update of daily productivity tracker of the team Collation of the team work at the day end in update in compiled file Update the IVR calls data base Publishing of defined reports as per defined frequency First level of escalation Registering the Managing the cases originated from SLT escalation or MD room Constant follow up within the departments to fix the customer concerns Update to CC Head on the issue Inter function coordination Cross functional coordination to provide support to team members for closure of service requests Coordinate with Sales Teams respective Director for escalated cases Constant meetings with Sales Coordinators for discussion of the team s respective cases Candidate Profile Desired Candidate Profile Candidate Having 4-5 yrs Of Experience As TL Immediate Joiners Would Be Preferable Real Estate Experience Would Be Preferable If interested please send resume on gareema awasthi cielhr com

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