Crm Executive

1 week ago

Noida, Uttar Pradesh, India CIEL HR Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities

  • Handle inbound calls from customers and retailers to resolve queries related to BytePes EMI schemes, upgrade offers, payment process, and app functionality.
  • Outbound calls to follow up with potential customers or inactive retailers and assist them through the transaction, onboarding and activation journey.
  • Assist retailers in document verification and registration, coordinating with Business Development Executives (BDEs) to resolve any gaps.
  • Maintain and update customer records, onboarding status, and call outcomes accurately in CRM systems.
  • Address escalations raised by field teams or customers and ensure timely resolution with proper documentation.
  • Clearly explain BytePes EMI offers and product features, and convince customers
  • Share daily or weekly reports highlighting call volumes, resolution status, escalations, and customer feedback with the Program Manager and Retail Head.

Required Skills & Experience

1-3 years of experience in customer support, telecalling, telesales, or inside sales roles.

  • Proven ability to handle a high volume of customer interactions with professionalism.
  • Strong communication and convincing skills in Hindi and English.
  • Prior experience with CRM tools, lead management, and documentation practices.
  • High ownership attitude, ability to multitask, and attention to detail

Preferred Qualifications

Experience in fintech, smartphone financing, or EMI-based sales.

Exposure to B2B customer support or telesales environments.

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