CRM Executive

2 days ago

Noida, Uttar Pradesh, India Job24by7 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title: CRM Executive – Real Estate

Location: Noida, Uttar Pradesh

Experience Required: 3-7 Years

Industry: Real Estate (Residential/Commercial)

Job Summary:

We are seeking a dynamic and customer-focused
CRM Executive
with a strong background in
real estate sales and leasing
to manage client relationships, handle property transactions, and support sales operations. The ideal candidate will have excellent communication skills, a deep understanding of the real estate market, and a proven track record in handling clients through the entire sales/leasing lifecycle.

Key Responsibilities:

Client Relationship Management:

  • Build and maintain strong, long-lasting relationships with clients to ensure high customer satisfaction.
  • Act as a trusted consultant by understanding client needs and recommending suitable property solutions.
  • Maintain regular communication to nurture long-term client engagement.

Sales & Leasing Operations:

  • Assist clients in buying, selling, or leasing residential and/or commercial properties.
  • Conduct site visits and explain key features and benefits of properties.
  • Facilitate price negotiations, offer presentations, and closing formalities.
  • Coordinate preparation of agreements, documentation, and legal paperwork.

Lead Management & Follow-up:

  • Handle and respond to leads generated via online portals, walk-ins, referrals, or outbound marketing.
  • Maintain updated client records in the CRM system and ensure timely follow-ups.
  • Convert leads into qualified prospects through effective communication and persuasion.

Market Awareness:

  • Stay up to date with local market trends, pricing, and new project launches.
  • Share insights with clients regarding property valuations, rental returns, and investment opportunities.

Client Servicing & Coordination:

  • Act as a point of contact between clients and internal departments (legal, marketing, operations).
  • Ensure smooth coordination during documentation, registration, and post-sales processes.
  • Resolve client queries or concerns professionally and promptly.

Reporting & Documentation:

  • Maintain accurate documentation of all client interactions, feedback, and progress.
  • Prepare and present regular reports on client engagement, property visits, and sales conversions to the management team.

Key Skills Required:

  • Excellent Communication & Interpersonal Skills
  • Strong Negotiation & Persuasion Abilities
  • CRM Tools & Lead Management
  • Real Estate Sales & Leasing Knowledge
  • Deal Closure Expertise
  • Problem Solving & Client Servicing
  • Documentation & Reporting

Qualifications:

  • Bachelor's degree in Business, Marketing, Real Estate, or a related field.
  • Minimum 3 years of experience in CRM, client servicing, or sales within the real estate sector.
  • Proficiency in CRM software and Microsoft Office tools.

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