Operations Executive

5 days ago

Noida Uttar Pradesh, India Cloudshope Technologies Pvt. Ltd. Full time

**Cloudshope Technologies Pvt. Ltd.**

**Job Description - Operations Executive (Demo & Support)**

**Job Title: Operations Executive (Customer Support & Demo**

**Executive)**

Location: Noida (On-site/Hybrid) Job Type: Full-Time

Experience: 0-2 Years

Industry: Cloud Telephony / SaaS

**About Cloudshope Technologies Pvt. Ltd.:

- **

Cloudshope is a leading cloud telephony and SaaS company providing innovative

communication automation solutions such as IVR, Toll-Free Numbers, Missed Call

Alerts, Voice Broadcasting, Call Tracking, WhatsApp Business APIs, and CRM

integrations. We empower businesses across India to simplify communication and

improve customer engagement.

**Role Overview**:
We are looking for a dynamic and client-focused Operations Executive to manage

product demos, onboarding, and customer support operations. This role combines

communication skills, basic technical understanding, and client servicing to enhance the

customer experience.

**Key Responsibilities (KRAs)**:
**Customer Support Executive KRA**:

- Provide product support and basic troubleshooting
- Ensure timely resolution and ticket closure
- Coordinate with technical team for escalated issues
- Maintain customer satisfaction and support records

**Demo Executive KRA**:

- Conduct online and in-person product demonstrations (IVR, Missed Call, Voice

Services, etc.)
- Assist clients with onboarding and feature explanation
- Customize demo flow as per business needs
- Handle client queries during or after the demo session
- Collect and relay feedback to internal teams for improvement

**Operational Support**:

- Update CRM and maintain activity logs
- Coordinate between sales, support, and technical departments for smooth client

handover
- Track lead progress, onboarding status, and client issues
- Generate client reports, call logs, and documentation when needed

**Required Skills & Qualifications**:

- Graduate in any discipline (BBA/BCA preferred)
- Excellent communication skills (English & Hindi)
- Basic understanding of cloud-based services/SaaS platforms
- Strong coordination and client-handling ability

**What We Offer**:

- Competitive salary + performance-based growth
- Opportunity to learn cloud telephony & SaaS operations
- Fast-tracked growth to sales, support or client success roles
- Friendly and collaborative work culture

**to +91 7351882247**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

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