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Operations Executive
2 weeks ago
Job Information
Work Experience
- 0-3 (Operation Executive)
Industry
- IT Services
Job Type
- Full time
Date Opened
- 07/17/2025
City
- Noida
State/Province
- Uttar Pradesh
Country
- India
Zip/Postal Code
- 201301
About Us
- E2logy is a leading software solutions company dedicated to empowering businesses with innovative technology and exceptional service. We combine our expertise in various domains with cutting-edge development practices to deliver high-quality, custom software solutions that cater to your unique needs and goals.
- This role involves working closely with the CEO and coordinating with departments such as HR, IT, Delivery, Sales, Marketing, and Accounts to ensure process efficiency, timely reporting, and smooth project execution.
**Responsibilities**:
- Serve as a point of contact for local client queries and support issues.
- Utilize prior experience in a Call Center/Customer Support environment to ensure effective communication and resolution.
- Manage client expectations and provide timely updates or escalations.
- Ensure professional and courteous handling of client interactions.
- Provide administrative and operational assistance for decision-making.
- Handle confidential data and coordinate across departments.
- Monitor daily operations and team adherence to SOPs.
- Conduct internal audits and improve process compliance.
- Collaborate with multiple departments to ensure efficiency and address process gaps.
- Maintain documentation of workflows and processes.
- Track progress on projects, timelines, and deliverables.
- Follow up with delivery teams to ensure execution and delivery targets are met.
- Coordinate with Accounts for expense validation, payment tracking, and financial documentation.
- Assist in cost optimization and budgeting efforts.
- Ensure accurate records of financial approvals and reports.
- Follow up on lead generation, campaigns, and sales pipeline progress.
- Track key metrics and share reports with leadership.
- Ensure marketing efforts align with business operations.
- Perform structured follow-ups to ensure timely completion of tasks and updates.
- Suggest improvements based on data analysis and operational trends.
**Requirements**:
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- 1-3 years of relevant experience in operations and/or customer support.
- Prior Call Center/Customer Support experience is highly preferred.
- Excellent verbal and written communication skills.
- Proficiency in MS Office and familiarity with project tracking tools.
- Ability to multitask, prioritize, and manage multiple responsibilities under pressure.
**Preferred Skills**:
- Hands-on experience in handling clients and customer support tickets.
- Experience with internal audits, financial tracking, and operational reporting.
- Strong attention to detail, organizational skills, and problem-solving mindset.
- Exposure to IT/software development processes is an added advantage.
- Ability to draft business communication and deliver executive-level presentations.
**Work Environment**:
- Collaborative and dynamic office setting.
- Flexibility to work beyond standard hours as required
**Benefits**:
- Competitive salary and performance-based incentives
- Health insurance and statutory benefits
- Skill-building and leadership development programs
- Inclusive work culture focused on growth and transparency
**Schedule**:
- Day shift
- Work schedule includes weekdays with alternate Saturdays
**Application Process**:
