Customer Care Executive

1 week ago

Noida Uttar Pradesh, India MyOperator Full time

**MyOperator** is seeking a dedicated and articulate **Voice Support Executive** to join our team. As India's leading cloud communication platform, we empower over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, and robust CRM integrations. If you're passionate about helping people and have a knack for solving problems, this is your chance to be the voice of support for our valued customers.

**The Role**

You will be the primary point of contact for our diverse client base, providing exceptional phone-based assistance. Your goal will be to ensure our customers receive immediate and effective help with their cloud communication solutions, resolving technical and non-technical issues with professionalism and expertise.

**Key Responsibilities**
- **Handle inbound and outbound customer calls**, offering timely and effective technical and non-technical support.
- **Troubleshoot and resolve customer issues** related to MyOperator's products and services, such as IVR setup, call routing, and virtual numbers.
- **Guide customers** through product features and configurations, explaining complex technical concepts in a clear, easy-to-understand manner.
- **Document all customer interactions** and resolutions accurately in our CRM system.
- **Escalate complex issues** to the appropriate internal teams (e.g., Engineering, Product) and follow up to ensure a timely resolution.
- **Maintain a high level of product knowledge** and stay updated on new features and services.
- **Demonstrate a professional and empathetic demeanor** during all customer interactions.

**Requirements**:

- **Education**: Bachelor's degree in any discipline.
- **Experience**: 1-3 years in a voice-based customer or technical support role, preferably within a SaaS, Telecom, or IT company.
- **Communication Skills**: Exceptional verbal communication in English is essential. Clear articulation, active listening, and a friendly phone presence are critical. Proficiency in Hindi and other regional languages is a significant advantage.
- **Problem-Solving**: Strong analytical and troubleshooting skills with the ability to diagnose issues and guide users to solutions over the phone.
- **Technical Aptitude**: A basic understanding of cloud-based software, internet connectivity, and CRM systems. Familiarity with telephony or communication platforms is a plus.
- **Soft Skills**: A genuine passion for helping customers, a commitment to delivering excellent service, and the ability to remain calm and patient during challenging interactions.

**Why Join MyOperator?**
- Fast-track career growth opportunities.
- Access to ongoing training and product certifications.
- A collaborative and supportive team culture.
- Direct impact on customer satisfaction and business success.

Pay: ₹300,000.00 - ₹325,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund

Application Question(s):

- Your Years of Exp in Customer Support Role?
- Your communication skills on a scale of 1-10?
- Your Fixed CTC?

Work Location: In person

**Speak with the employer**
+91 9267989047

  • Customer Care Executive

    2 weeks ago

    Noida, Uttar Pradesh, India arsons placement Full time

    **Urgent Requirement for Manufacturing Company located in Noida** **Customer Care Executive - Female** **Experience - 4 to 5 years experience in Customer Care role** **Salary - 30k - 35k** Location -Noida or may speak at 9212091051, 8766318322, 9810979933 Regards ARSONS PLACEMENT 28, Amarapali Complex, Z- Block, Sector - 12, Noida. (U P) Pay:...

  • Customer Care Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Persystent Consultancy Services Full time

    We are currently seeking enthusiastic and dedicated individuals to join our team as Customer Care Executives. As a Fresher Customer Care Executive, you will be the first point of contact for our customers, providing them with outstanding support and assistance. This role offers an excellent opportunity for individuals who are passionate about delivering...

  • Customer Care Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Razor Infotech Private Limited Full time

    **Job Title**: Customer Care Executive **Location**: Sec 58, Noida **Job Summary**: As a Customer Care Executive, you will be the first point of contact for our customers, providing them with information, support, and resolving any issues they may encounter. Your role is crucial in ensuring a positive customer experience and maintaining high levels of...

  • Customer Care Executive

    12 hours ago

    Noida, Uttar Pradesh, India Smartech connections Full time

    **Position: Customer Care Executive** **Location**: Smartech Connections, G-01 Suite B-79, Noida Sector-63, Uttar Pradesh - 201301 **Shift Timing**: 6:30 AM - 3:30 PM **Working Days**: 5.5 days/week (Saturday Half Day) **Interview Timings**: 10:30 AM - 12:30 PM **Salary Package**: Up to ₹30,000/month (based on experience and last drawn...

  • Customer Care Executive

    1 week ago

    Noida, Uttar Pradesh, India SKY KRU Full time

    Job Title: Customer Care Executive - UK Inbound Sales Process **Job Description**: Role Overview: As a Customer Care Executive for our UK Inbound Sales Process, you will be responsible for providing exceptional customer service and support to our UK-based customers. Your primary focus will be on handling inbound sales inquiries, addressing customer...

  • Customer Care Executive

    1 week ago

    Noida, Uttar Pradesh, India SKY KRU Full time

    Job Title: Customer Care Executive - UK Inbound Sales Process **Job Description**: Role Overview: As a Customer Care Executive for our UK Inbound Sales Process, you will be responsible for providing exceptional customer service and support to our UK-based customers. Your primary focus will be on handling inbound sales inquiries, addressing customer...

  • Customer Care Executive

    1 week ago

    Noida, Uttar Pradesh, India Premanand Infotech Full time

    We are looking for dynamic and motivated individuals to join our Sales and Customer Service team. As a Sales and Customer Service Executive, you will be responsible for driving sales, managing customer inquiries, and providing exceptional service. **Key Responsibilities**: - Handle customer queries and concerns with a professional and positive approach. -...

  • Customer Care Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Whitefox Travels Pvt Ltd Full time

    **Job Title: Admin cum Customer Care Executive** **Job Summary**: **Responsibilities**: - **Administrative Duties**: - Manage office supplies and equipment, ensuring availability for daily operations. - Maintain and organize office files and documents, both electronic and physical. - Coordinate appointments and meetings, and manage calendars for...

  • Customer Care Executive

    6 days ago

    Noida, Uttar Pradesh, India Vighnaharta Screening Pvt. Ltd. Full time

    We are Hiring for Inbound customer care executive Industries : BPO Role :customer care executive **Salary**: 17K-21K Job : day shift Experience : minimum 6 month Gender : Male & Female Job Location: Sector 58 Noida Contact Person (8076190396) Puja Hr **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹21,000.00 per month **Benefits**: -...

  • Customer Care Executive

    1 week ago

    Noida, Uttar Pradesh, India Donovan Apparels Pvt. Ltd. Full time

    **Job Title**:Customer Care Executive **No. of Openings**:3 **Education Criteria**:Any Graduate **Experience Required**:0.6 Years-2 Years **Roles and Responsibilities** 1. Identify customers' needs and wants, clarifying information whenever possible. 2. Attending customers' queries and complaints as per defined SOP through inbound and outbound customer...