Ivr Testing

8years of experience

Experience as Quality Analyst with extensive experience Contact Centre environments

Experience in developing automation test solution with CYARA/Hammer

Working knowledge of Cisco Voice portal, and Acquoen.

Collaborates with project teams to understand project architecture and business requirements to devise test strategy and test plans

Create test cases, perform manual/automated testing and log detailed defects

Should be able to understand the technical details of the product and assist development team in trouble shooting issues

Experience in analysing/testing for Directed dialogue, DTMF, IVR and Text to speech

Experience in understanding voice channel User Interface Design documents and Call flows

Strong experience in testing IVR speech recognition systems

Effectively plan, define test Strategy Test Cases, provide QA estimates, and provide test management and Test Reporting throughout the Testing cycle

Expertise in different types of testing, such as Smoke testing, Functional testing, End to End Testing, Regression testing, User Acceptance testing

Support and assist business users with test planning, testing activity and test results analysis for UAT.

Strong methodology experience with Agile, SCRUM, Waterfall

DESIREABLE SKILLS

Experience with SaaS products, Cloud base solutions experience

Knowledge of writing test plans for end to end workflows for IVR/Contact center systems

Excellent problem solving and analytical thinking abilities.

Proficiency in MS Office Visio, Word, Excel,Outlook,PowerPoint,Access

Prior experience with working across onsite and remote/offshore team members

Insurance domain knowledge

Prior experience with working across onsite and remote/offshore team members

Ability to understand complex architectures and be comfortable working with multiple teams

Ability to work effectively and efficiently in a fast-paced environment

Excellent analytical, multi-tasking, problem solving, time management communication skills with particular emphasis on clearly communicating documenting detailed test requirements tests

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.