Bpo Trainer

20 hours ago

Bengaluru Karnataka, India Meraki IT Solutions Full time

DESIGNATION**:Process Trainer**
QUALIFICATION**:Any Degree**
LOCATION / LOCALITY**:Whitefield, Bengaluru**
CTC BUDGET**:6 to 8 LPA**

EXPERIENCE REQUIRED**:2 years**
WORK DAYS**:Rotational shifts - day shifts - 1 day rotational off - No cab**
WORK TIMINGS**:Day shifts - rotational**
NOTICE PERIOD **:0 to 15 days**

INDUSTRY OF THE ORGANIZATION: BPO

**OTHER CRITERIA**: Minimum of 2 years experience as a Process Trainer, including at least 6 months in an outbound sales process (Should be from NBFC / BFSI / Banking background

**INTERVIEW PROCEDURE**: 1 Telephonic + 1 walk-in interview.

**SKILLS REQUIRED**: 6 months outbound sales exp + 2 years as process trainer for **BPO - NBFC/BFSI/Banking background**

**ROLES & RESPONSIBILITIES**:
**Key Responsibilities**:

- The key responsibility in this role is on boarding the new people to the sales development role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions.
- Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role-playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.
- Tailor-specific training programs for employee growth and retainment, career path assistance, etc.
- Be the point of contact for maintaining all process changes and process documents and later training the teams on any changes.
- Develop, Tweak, and Maintain training procedure manuals, training content and guides, and course materials.
Conduct In-house Workshops and Coordinate with External Trainers to help the teams learn what is required for their roles.
- Collate the training results and documentation to present to the senior management weekly/monthly.
- Ongoing call listening sessions with the teams and providing feedback to help them get from 70% or lesser to 90%+.

Pay: ₹600,000.00 - ₹800,000.00 per year

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- Process Trainer: 2 years (required)
- NBFC / BFSI / Banking background: 1 year (required)

Work Location: In person

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