Trainer- Bpo

2 weeks ago

Bengaluru, India Webbizzare Full time

Trainer

**Responsibilities**:
1. To train new hires on product, process and customer handling skills

2. Maintain batch reports and measure effectiveness post 30 days of conducting refresher

3. Complete daily tracking, including end of day course evaluation and trainee assessments

4. Research product information for each account assigned by attending team meetings and periodic calibrations sessions, side by side observations, and call monitoring for training department purposes

5. Maintain updated course and training evaluations for management review

7. Gathers documents and distributes clear information from updates received by corporate training and the client

9. Coordinates efforts with the Quality Team to assist in the quality improvement process of the agents via TNI’s and refresher sessions

10. Participates in calibration meetings with the Client, QA and Results management team to ensure information being trained is up-to-date

Trainer - Skills

Outstanding customer service skills and dedication to providing exceptional customer care

Must be self-motivator and self-starter

Excellent facilitation skills

Exceptional listening skills

Solid time management skills

Must be able to effectively deal with internal & external stakeholders

Creative ability & writing proficiency

Ability to multitask and successfully operate in a fast paced, team environment

Must adapt well to change and successfully set and adjust priorities as needed

Trainer - Minimum requirements

1. 2-3 years of BPO Experience with 6-12 months of experience in training delivery

2. Graduate / 3-year Diploma

3. Excellent verbal, written and interpersonal communication skills

4. Must be proficient with Microsoft Office (Word, Excel, PowerPoint)

Interested Can Wataspp profile at 9354991272

**Salary**: Up to ₹450,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement

Schedule:

- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Trainer: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9354991272

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