Bpo Trainer

15 hours ago

Bommanahalli Bengaluru Karnataka, India Future role Full time

Hiring for BPO Trainer with 1+ year relevant experience

Job Location - Roopena Agrahara Bangalore

BPO Trainer Roles and Responsibilities:

- Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
- Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
- Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
- Training experienced employees on new or updated call center procedures to improve their performance.
- Observing the daily operations of call center employees and identifying any areas of improvement.
- Liaising with team leaders and managers to conduct on-the-job coaching.
- Measuring the effectiveness of training sessions and preparing individual or team progress reports.
- Creating and managing the training budget.
- Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

Qualification - UG/Graduate

Gender - Male

Language skills - Excellent English, Hindi and 1 south skills

Rotational shift & 1 Week OFF

CTC - Best in Industry

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Joining bonus
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- BPO Trainer: 1 year (preferred)
- Process trainer: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8050275775

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