Bpo Trainer

4 days ago

Banaswadi Bengaluru Karnataka, India KuddleandCo Full time

BPO TRAINER

**Key Responsibilities**:

- **Training Delivery & Program Facilitation**:

- Develop and deliver comprehensive product training sessions for new hires and existing customer service agents.
- Utilize various training methods (e.g., workshops, role-playing, e-learning) to engage trainees and enhance their learning experience.
- Ensure all training programs are aligned with company objectives, customer service standards, and product knowledge requirements.
- **Needs Assessment & Program Development**:

- Assess training needs by collaborating with team leaders and management to identify gaps in product knowledge or skills.
- Design and update training materials, including manuals, PowerPoint presentations, and reference guides, based on the latest product updates and feedback.
- Customize training programs to meet the specific needs of the team or organization.
- **Evaluation & Feedback**:

- Assess the effectiveness of training programs through participant feedback, quizzes, and post-training evaluations.
- Track and report on the performance of trainees, adjusting training methods to address challenges and improve knowledge retention.
- Provide ongoing feedback to trainees and management to support continuous improvement in product knowledge and customer service skills.
- **Coaching & Mentorship**:

- Assist in mentoring new trainers or junior staff, sharing training techniques and best practices to enhance their effectiveness.
- **Training Documentation & Reporting**:

- Maintain accurate records of training activities, including attendance, completion rates, and assessment results.
- Prepare and present detailed reports on training outcomes, challenges, and recommendations for improvement.
- Collaborate with the management team to align training goals with company objectives.
- **Collaboration with Other Teams**:

- Work closely with HR, Operations, and other departments to ensure training programs align with organizational goals.
- Communicate with management and team leaders to gather feedback on the performance of agents post-training and identify areas for further development.

**Skills and Qualifications**:

- **Education**: College graduate (Bachelor’s degree in any field preferred).
- **Experience**: 2-3 years of experience in BPO training, product training, or a similar role.
- **Skills**:

- Strong presentation, facilitation, and communication skills.
- In-depth understanding of BPO operations and customer service processes.
- Ability to create engaging and informative training materials.
- Strong problem-solving and analytical skills to assess training effectiveness.
- Proficiency with learning management systems (LMS) and e-learning tools.
- Ability to manage multiple training sessions and meet deadlines.
- Strong interpersonal skills and the ability to work well with diverse teams.

**Personal Attributes**:

- Passionate about training and employee development.
- Patient, approachable, and supportive when giving feedback.
- Detail-oriented with excellent organizational skills.
- Adaptable and flexible to meet the evolving needs of the business.
- Ability to motivate and inspire others through effective training techniques.

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Teaching: 2 years (required)
- total work: 2 years (required)

**Language**:

- English (required)

Application Deadline: 06/01/2025

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