Process Trainer

1 day ago

Bengaluru Karnataka, India Teleperformance Full time

**Eligibility**:

- 1 year of experience in training domain as Trainer and should be from BPO background
- Knowledge of trainer’s KPIS, understanding of TNI & TNA.
- Extensive knowledge of instructional design theory, leaning models and learning principle (ex. Adult learning principle)
- Good communication and presentation skills

**Roles and responsibilities**:

- Conduct new hire training and soft skills / Negotiation skill training
- Should complete monthly cyclic activities including refresher training, update training and PKT
- Sensitize to training needs / understand learning requirements of different learning groups
- Liaison with the Quality and Operations to identify, screen and execute process improvement plans
- Ability to execute training tasks / assignment on short notice
- Interested to deliver and contribute towards process improvement
- Customer Focus
- Driving Growth & Innovation
- Communication & Influence
- Initiative & Drive
- Building talent

**Job Type**: Permanent

**Salary**: Up to ₹400,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- bpo: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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