Chat Process

2 days ago

Delhi University Delhi Delhi, India Air Weftgrip Full time

This is a customer support role focused on resolving customer inquiries, issues, and complaints through real-time, text-based chat conversations, often requiring multitasking, excellent written communication, and problem-solving skills to maintain high customer satisfaction. **We require at least one year experience in online chat support**. This is **work from home(WFH)** opportunity with **evening**and **morning shift**.

**Core Responsibilities**
- **Real-time Support**: Handling customer questions and requests through live chat interfaces.
- **Information Provision**: Furnishing detailed information about services, and policies to customers.
- **Customer Interaction Management**: Recording details of customer interactions and tracking the actions taken.
- **Escalation**: Identifying and escalating critical or priority customer issues to appropriate higher-level support teams.
- **Product Knowledge**: Continuously updating knowledge on company products, services, and relevant processes.

**Key Skills & Qualifications**
- **Excellent Communication**: Strong written communication skills, including grammar and spelling.
- **Multitasking**: Ability to handle multiple chat conversations simultaneously.
- **Problem-Solving**: Quick and logical thinking to resolve customer issues efficiently.
- **Technical Proficiency**: Competence with computers and various messaging/chat platforms.
- **Customer Focus**: Empathy, patience, and a commitment to customer satisfaction.
- **Typing Skills**: High typing speed to ensure timely responses.
- **Chat support Experience(Must Have)**:Require at least one year experience in online chat support.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Work from home

Application Question(s):

- do you have 1 year experience in online Chat Process support for Courier or logistic industry ?

**Experience**:

- Live chat: 1 year (required)

**Language**:

- Punjabi (preferred)

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