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Chat Process

2 weeks ago

Vasant Kunj Delhi Delhi, India BE Consultant Services Full time

Employment Type Full-Time. We are searching for talented individuals to join us as Click to Chat Representatives. We need passionate team players who can help us capture the energy and initiative needed to deliver amazing customer service/sales each day. Our live chat portal is designed to help customers via live chat as they browse our website. As a Chat Representative you would be responsible for identifying customer needs and determining appropriate actions for resolution. You will also help identify process improvement recommendations that drive customer satisfaction and advocacy.

Essential Duties/Responsibilities
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Identify current and prospective customer needs and determine appropriate solutions to resolve all issues and concerns as well as qualify leads and explain type of service or product offered that may be beneficial to the customer
- Communicate information and answer questions regarding current promotions and new or upgraded products.

REQUIREMENTS:
- Qualification - 12th pass or any graduate.

**Job Types**: Full-time, Fresher

**Salary**: ₹13,500.00 - ₹23,500.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Speak with the employer**

+91-XXXXXXXXXX