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Helpdesk Executive

3 weeks ago

Bengaluru Karnataka, India Srishti Software Applications Pvt. Ltd Full time

**Helpdesk Executive - Facility Team**

**Job Type**: Full-time, Permanent
**Department**: Facilities Management

**Key Responsibilities**:

- Act as the primary contact for facility-related issues and service requests
- Log and track complaints, maintenance issues, and service calls through helpdesk software
- Coordinate with housekeeping, maintenance, security, and vendor teams for timely resolution
- Maintain and update daily reports, logs, and records of facility activities
- Follow up on pending tasks and ensure closures within SLA timelines
- Support in organizing periodic facility inspections and audits
- Escalate unresolved or critical issues to the Facility Manager
- Ensure workplace safety, cleanliness, and compliance with facility policies

**Requirements**:

- Minimum 1 year of experience in a similar helpdesk or facility coordination role
- Good communication skills in English (both written and verbal)
- Proficiency in MS Office and helpdesk/CRM software
- Strong organizational and multitasking skills
- Ability to work independently and as part of a team
- Customer-focused approach with a problem-solving attitude
- Any diploma or degree in Facility Management, Administration, or related field is a plus

**Schedule**:

- Day Shift
- May require rotational shifts based on business needs

**Benefits**:

- Health Insurance
- Provident Fund

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Help desk(customer Support): 4 years (required)

**Location**:

- Bengaluru, Karnataka (required)

Work Location: In person