Customer Experience

6 days ago

Bengaluru Karnataka, India Navi Technologies Full time

**About Navi**

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders: Sachin Bansal & Ankit Agarwal

**What makes you a good customer support executive at Navi?**
- Multilingual Communication Skills
- Problem-Solving and Empathy
- Effective Communication

**How would your role at Navi Look Like?**
- Managing live chats with customers about personal loans
- Give customers accurate info about our products, services, and company policies to assist

effectively.
- Assist customers in multiple languages, ensuring they receive the same level of service regardless

of the language they communicate in.
- Ensure compliance with company policies and procedures during customer interactions.
- Escalating to relevant team(s) internally and/or externally
- You will sometimes call customers to address their concerns and follow up on their issues.

**What are some of the good to have skills for this role?**
- Previous customer support experience, especially in a chat-based environment, is preferred.
- Exceptional grammar, communication skills & typing including speed and accuracy.
- Ability to handle multiple chat conversations simultaneously while maintaining accuracy and

efficiency
- Ability to adapt to changing schedules and work in rotational shifts.
- Basic computer skills and familiarity with online chat platforms
- Strong interpersonal skills and the ability to build rapport with customers.
- Outbound calling experience is a plus.
- Languages Known: English with Hindi/Telugu/Malayalam

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹400,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 7625034711

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