Customer Experience

17 hours ago

Bengaluru Karnataka, India Navi Technologies Full time

**About Navi**

Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.

Founders: Sachin Bansal & Ankit Agarwal

**What makes you a good customer support executive at Navi?**
- Multilingual Communication Skills
- Problem-Solving and Empathy
- Effective Communication

**How would your role at Navi Look Like?**
- Managing live chats with customers about personal loans
- Give customers accurate info about our products, services, and company policies to assist

effectively.
- Assist customers in multiple languages, ensuring they receive the same level of service regardless

of the language they communicate in.
- Ensure compliance with company policies and procedures during customer interactions.
- Escalating to relevant team(s) internally and/or externally
- You will sometimes call customers to address their concerns and follow up on their issues.

**What are some of the good to have skills for this role?**
- Previous customer support experience, especially in a chat-based environment, is preferred.
- Exceptional grammar, communication skills & typing including speed and accuracy.
- Ability to handle multiple chat conversations simultaneously while maintaining accuracy and

efficiency
- Ability to adapt to changing schedules and work in rotational shifts.
- Basic computer skills and familiarity with online chat platforms
- Strong interpersonal skills and the ability to build rapport with customers.
- Outbound calling experience is a plus.
- Languages Known: English with Hindi/Telugu/Malayalam

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹400,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 7625034711

  • Customer Experience

    6 days ago

    Bengaluru, Karnataka, India PeopleLogic Business Solutions Full time

    About the Customer Company is** *** India's leading lifestyle company** and among the most admired and respected corporates in the country. About the Role **Designation**: *** Manager Customer Experience - Retail** Criticality of the role to the business : This role will be responsible for creating a delightful, differentiated and elevating Customer...

  • Executive - Customer Experience

    17 hours ago

    Bengaluru, Karnataka, India Varthana Full time

    **Published on** 04-Mar-2025 **Branch** Head Office **Qualifications** Graduation **Experience** 1 Years - 0 Months To 3 Years - 0 Months **Key Requirement for the Position** Bachelor's degree in Business, Marketing, Communications, or a related field. 3-7 years of experience in customer experience, customer success, or related roles. Strong analytical...

  • Customer Service Executive

    2 weeks ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Experience Executive

    6 days ago

    Bengaluru, Karnataka, India Rentomojo Full time

    Job Description:We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Executive. Asa key member of our customer service department, you will be responsible for ensuring an exceptional experience forour valued customers throughout their journey with our company.Responsibilities .2. Assist customers in placing...

  • Customer Experience Executive

    6 days ago

    Bengaluru, Karnataka, India Rentomojo Full time

    Job Description:We are seeking a dynamic and customer-centric individual to join our team as a Customer Experience Executive. Asa key member of our customer service department, you will be responsible for ensuring an exceptional experience forour valued customers throughout their journey with our company.Responsibilities .2. Assist customers in placing...

  • Executive - Customer Experience

    6 days ago

    Bengaluru, Karnataka, India Motherhood hospital Full time

    Hiring for Customer Experience Executive for OPD department Location - Bangalore Qualification - Any graduate Experience - Min 2 Years Lobby Management: - To be present in the lobby, greet, assist and direct every customer to designated area. - Ensure effective and efficient service flow with customers, consultants & colleagues. - Proactively handle...

  • Customer Experience Associate

    1 week ago

    Bengaluru, Karnataka, India Skydo Full time

    **Job Description: Customer Experience Associate / Senior Associate** Skydo is looking for a Customer Experience Associate / Senior Associate to join our Customer Experience team. This role will report to the Head of Customer Experience and will be responsible for embodying our customer obsession. Join us in delivering unparalleled service and support,...

  • Executive Customer Experience

    17 hours ago

    Bengaluru, Karnataka, India Rentomojo Full time

    RESPONSIBILITIES & OWNERSHIP: THINGS THE ROLE CAN'T MISS **Handling customer queries (Outbound calls).** Handling customers queries (Chat support). **Reminding / connecting with customers to collect invoice due amount.** Coordinating with internal departments to priorities resolution of customer. MUST HAVE SKILLS: **Excellent communication skills.** Good...

  • Customer Experience Executive

    2 weeks ago

    Bengaluru, Karnataka, India Equiniti Full time

    Management Level I **Customer Experience Executive**: **Team**: CEC - UK **Reports to**:Team Leader **Role**: To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries. **Business Function**: EQ India Operations team work...

  • Customer Experience Executive

    4 days ago

    Bengaluru, Karnataka, India WebEngage Full time

    Customer Experience role at ConvertWise involves understanding the eCommerce industry and Shopify ecosystem, learning the functionalities of ConvertWise's app, and knowledge of other personalization apps in the ecosystem. This role requires you to step into the shoes of a merchant to understand their needs and issues, and help customers use the products to...