Customer Experience Executive

3 days ago

Bengaluru Karnataka, India Tailor and Circus Full time

We are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a quick learner, and are eager to start your career in the fashion industry, we encourage you to apply.

**Customer Relationship Management**: Maintain accurate customer records and track interactions using CRM tools.

**Product Support**: Provide timely assistance to customers through various communication channels.

**Customer Satisfaction**: Monitor and improve CSAT and NPS metrics, actively gather feedback, and analyze data for improvements.

**Customer Journey**: Map the customer journey, identify key touchpoints, and ensure consistency across teams.

**Data Analysis**: Analyze customer data using Excel and other tools to identify trends and opportunities.

**Online Reputation Management (ORM)**: Manage the company's online reputation by responding to reviews and enhancing its image.

**Collaborative Teamwork**: Collaborate with colleagues in various departments, such as marketing, sales, and inventory management, to ensure a seamless customer experience.

**Customer Engagement**: Proactively engage with customers through outreach campaigns and special promotions to build brand loyalty.

**Continuous Learning**: Stay updated on product knowledge, industry trends, and customer service best practices to provide the highest level of service.

**Qualifications**:

- 0-1 year of relevant work experience in customer support or any product related roles.
- Proficiency in using Notion, CRM systems, and Excel.
- Strong organizational and multitasking skills to handle multiple customer interactions simultaneously.
- Excellent written and verbal communication skills.
- A customer-focused mindset with a strong desire to ensure customer satisfaction.
- Ability to work collaboratively with cross-functional teams.
- Strong attention to detail and problem-solving skills.

Schedule:

- Day shift

Ability to commute/relocate:

- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- How many years of _____ experience do you have? Must be less than 2 years.

**Location**:

- Bangalore, Karnataka (required)

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