Executive Customer Experience

2 weeks ago


Bengaluru Karnataka, India GoKhana Full time

**Job Information**:
Date Opened

**06/16/2025**

Job Type

**Full time**

Industry

**Hospitality**

Work Experience

**0-1 year**

City

**Bangalore North**

State/Province

**Karnataka**

Country

**India**

Zip/Postal Code

**560002**

**Roles & Responsibilities**
- Primarily handling merchant escalated cases daily.
- Working with the internal stakeholders to extract the resolution.
- Identify opportunities for process improvement, considering the merchant and partner experiences.
- Proactively help to resolve merchant concerns in a timely, professional and positive manner, escalating issues to the next level or other internal stakeholders, as needed.
- If required need to connect with the merchants via phone or non-voice channels, to understand and work on the case efficiently and effectively.
- Flexible to take up extra initiative or additional work as per the organizational requirement.
- Connecting with customers via call / mail to address their queries.
- Manage backend operational processes to support customer service delivery.
- Provide exceptional customer service by addressing concerns and following up on ticket status.
- Ensure high levels of customer satisfaction through professional and courteous communication.
- Collaborate with internal teams to escalate and resolve complex issues.
- Prioritize and handle tickets efficiently, ensuring timely resolution.

**Requirements**:

- Bachelor’s degree in any Stream.
- A min. experience of 1 year.
- Should be proficient with MS Office.
- Exceptional writing and editing skills combined with strong presentation and public speaking skills.



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