Executive - Customer Experience
7 days ago
**Published on**
04-Mar-2025
**Branch**
Head Office
**Qualifications**
Graduation
**Experience**
1 Years - 0 Months To 3 Years - 0 Months
**Key Requirement for the Position**
Bachelor's degree in Business, Marketing, Communications, or a related field.
3-7 years of experience in customer experience, customer success, or related roles.
Strong analytical skills with experience in customer insights, CRM tools, and data-driven decision-making.
Excellent communication, problem-solving, and interpersonal skills.
Develop and implement customer experience strategies to enhance satisfaction and retention.
Analyze customer feedback, surveys, and data to identify pain points and opportunities for improvement.
Work closely with customer support, sales, and product teams to align CX initiatives.
Monitor and improve key metrics such as CSAT (Customer Satisfaction Score), NPS (Net Promoter Score), and CES (Customer Effort Score).
Design and refine customer journey maps to optimize touchpoints.
Ensure quick and effective resolution of customer complaints and issues.
-
Customer Experience Executive
2 weeks ago
Bengaluru, Karnataka, India Tailor and Circus Full timeWe are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a...
-
Customer Experience Executive
3 days ago
Bengaluru, Karnataka, India Tailor and Circus Full timeWe are seeking a passionate and customer-oriented individual to join our innerwear fashion company as a Customer Experience Executive. In this role, you will play a crucial part in ensuring exceptional customer experiences, helping customers with inquiries, providing product information, and resolving issues. If you have excellent communication skills, are a...
-
Voice Process
1 day ago
Bengaluru, India Customer Service Executive Full timeAn inbound customer support service of BPO directly addresses this issue by providing customized services, such as inquiry handling, technical support, phone answering, customer surveys, and medical answering services. **Salary**: ₹15,000.00 - ₹20,000.00 per year **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: -...
-
Executive Customer Experience
7 days ago
Bengaluru, Karnataka, India Rentomojo Full timeRESPONSIBILITIES & OWNERSHIP: THINGS THE ROLE CAN'T MISS **Handling customer queries (Outbound calls).** Handling customers queries (Chat support). **Reminding / connecting with customers to collect invoice due amount.** Coordinating with internal departments to priorities resolution of customer. MUST HAVE SKILLS: **Excellent communication skills.** Good...
-
Executive Customer Experience
2 weeks ago
Bengaluru, Karnataka, India GoKhana Full time**Job Information**: Date Opened **06/16/2025** Job Type **Full time** Industry **Hospitality** Work Experience **0-1 year** City **Bangalore North** State/Province **Karnataka** Country **India** Zip/Postal Code **560002** **Roles & Responsibilities** - Primarily handling merchant escalated cases daily. - Working with the internal...
-
Customer Experience Executive
2 weeks ago
Bengaluru, Karnataka, India WebEngage Full timeCustomer Experience role at ConvertWise involves understanding the eCommerce industry and Shopify ecosystem, learning the functionalities of ConvertWise's app, and knowledge of other personalization apps in the ecosystem. This role requires you to step into the shoes of a merchant to understand their needs and issues, and help customers use the products to...
-
Customer Experience Executive
3 days ago
Bengaluru, Karnataka, India Bangalore Job Hub Full time**International Customer Support (Non-Voice Process)** - Be the backbone that supports global connections! **What’s in it for You?** **Salary**: Up to ₹25,000 + Incentives Free 2-Way Cab (Within 20 km) 5 Days Work | 2 Rotational Offs Location: Electronic City, Phase 1 **Who We’re Looking For**: Min. PUC (12th Pass) 6+ months International Non-Voice...
-
Customer Service Executive
2 weeks ago
Bengaluru, Karnataka, India Aegis Customer Support Services Private Limited Full timeCSA is required to take outbound calls related to seller requests, queries and complaints for giant e-commerce process. Pre - Requisites: 1. Must be an Indian Citizen and resident and should be 18-26 years of Age. 2. Must have excellent (Verbal) English communication skills and strong Hindi communication skills with no MTI. (Versant quality 3/4) 3. Should...
-
Receptionist
5 days ago
Greater Bengaluru Area, India Toyota Customer Experience Center Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionToyota Customer Experience Center is a provider of individual and family services based in Torrance, California. Committed to delivering exceptional customer relations, the center plays a pivotal role in supporting Toyota customers' needs. Leveraging its expertise, the center strives to enhance customer engagement and satisfaction. Located...
-
Customer Experience Executive
5 days ago
Bengaluru, Karnataka, India Genius Consultants Full time ₹ 1,20,000 - ₹ 1,80,000 per yearSKF INDIA LIMITEDSTANDARDISED JOB DESCRIPTIONJOB TITLE : Customer Experience ExecutiveREPORTS TO : Manager Customer ServiceA) KEY PURPOSE OF THE JOBTo ensure customer centric approach by engagement with Customers (OEMs) and to be responsible for achieving customer satisfaction.Proactively meet customer expectations around "Order Management & Fulfillment",...