
Customer Experience Representative
2 weeks ago
**Customer Experience Representative (Male/Female)**
**Location** : Bangalore (hoodi circle) (On-site)
**Domain**:
- E- commerce, Full-Time - (On-site)
**Department**: Customer Support
**Shift**:
- Day shift
**Minimum Qualification**:
- HSC/Graduate Freshers & Experience, can also apply.
**Experience**:
- 1+ Year
**Salary in hand** - Best In Industry.
Join our Customer Support team to handle call and WhatsApp support, ensuring quick, clear, and helpful responses. You'll manage customer interactions, resolve issues, and maintain detailed records using Excel.
5 days in office and every Saturday wfh.
**Key Responsibilities**:
Answer and manage incoming calls and WhatsApp messages.
Provide product info, troubleshoot issues, and resolve queries.
Use Excel for tracking, reporting, and analyzing support data.
**Requirements**:
Strong verbal and written communication
Proficiency in Excel (formulas, pivot tables, reporting)
Experience in call/chat-based customer support
Familiarity with WhatsApp Business & CRM tools
If you meet the above criteria, especially with strong Excel capabilities,
**Job Types**: Full-time, Permanent
Pay: ₹16,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Work Location: In person
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