Customer Experience Representative

2 weeks ago


Bengaluru Karnataka, India INM Communication Pvt Ltd Full time

**Customer Experience Representative (Male/Female)**

**Location** : Bangalore (hoodi circle) (On-site)

**Domain**:

- E- commerce, Full-Time - (On-site)

**Department**: Customer Support

**Shift**:

- Day shift

**Minimum Qualification**:

- HSC/Graduate Freshers & Experience, can also apply.

**Experience**:

- 1+ Year

**Salary in hand** - Best In Industry.

Join our Customer Support team to handle call and WhatsApp support, ensuring quick, clear, and helpful responses. You'll manage customer interactions, resolve issues, and maintain detailed records using Excel.

5 days in office and every Saturday wfh.

**Key Responsibilities**:
Answer and manage incoming calls and WhatsApp messages.

Provide product info, troubleshoot issues, and resolve queries.

Use Excel for tracking, reporting, and analyzing support data.

**Requirements**:
Strong verbal and written communication

Proficiency in Excel (formulas, pivot tables, reporting)

Experience in call/chat-based customer support

Familiarity with WhatsApp Business & CRM tools

If you meet the above criteria, especially with strong Excel capabilities,

**Job Types**: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person


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