Associate-client Interaction

4 days ago

Kochi, India Season Two Senior Living Full time

**ROLE AND RESPONSIBILITIES**

**ABOUT THE ROLE**
We are interested in hiring a dedicated and hardworking individual as an Associate - Client interaction (Voice) to join our Marketing Department.
Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.

As an Associate, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions regarding the product or service provided by the company.
In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.

**Responsibilities and Duties**
- Be the front-line support and engage a passionate community of clients
- Responsible for a portfolio of client accounts, Customer Service Assistant help to ensure the successful implementation and retention of all clients assigned to their team
- Understand the needs of Seniors and propose solutions accordingly.
- Handle inbound and outbound calls and explain the product and services offered by the company.
- Contacting existing customers as well as prospective customers using scripts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals & prepare weekly and monthly reports for the team.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**
- Bachelor’s degree and should be familiar with MS Office
- Proven working experience in providing customer service support with proficiency in English and Malayalam
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Advanced troubleshooting skills & ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Exceptional attention to detail.
- Hard-working individual with good time management abilities.
- Strong decision-making skills.
- Ability to tolerate stress and pressure.
- Experience in use of Social Media Platforms
- Excellent knowledge of management methods and techniques
- Strong client-facing and communication skills

**Job Types**: Full-time, Contractual / Temporary

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

**Speak with the employer**
+91 9656017886

  • Client Relations Associate

    4 days ago

    Kochi, Kerala, India The Road Tales Full time

    We are looking for a Client Relations Associate to join our team in Kochi, India. Do you have a passion for travel and a captivating on-camera presence? Are you fluent and articulate in English, able to connect with viewers and spark their travel dreams? If you also excel at building relationships and providing exceptional customer service, then we want to...

  • Inside Sales Executive Jobs Opening in Client of Freshersworld at kakkanad, KochiLess

    2 weeks ago

    Kochi, India Client of Freshersworld Full time

    Inside Sales ExecutiveRole And Responsibilities :-Analyzing multiple market factors for customer problems/needs and recommending appropriate solutionsDeveloping new leads.Proactively identifying cross-selling/up-selling opportunities with the existing customersExplaining product features and benefits.Candidate should be comfortable in talking and handling...

  • INR 186_Accounting Associate/Sr.Accounting Associate

    6 days ago

    Kochi, India Redux Full time

    Job Description This role involves the preparation and maintenance of financial statements in conformity with the Generally Accepted Accounting Principles of the United States (U.S. GAAP). The primary responsibilities include overseeing the day-to-day accounting processes and reviewing the accuracy of the monthly, quarterly, and annual financial statements....

  • Client Relations Coordinator

    6 days ago

    Kochi, India Vidyalai Full time

    **About Vidyalai**: Vidyalai is an Ed-Tech startup revolutionising education by providing personalised learning solutions to students worldwide. We focus primarily on the secondary and higher education market, serving middle school, high school, and college students. Founded by a team of IIT Madras alumni, Vidyalai has rapidly emerged as one of India's...

  • INR 186_Accounting Associate/Sr.Accounting Associate

    6 days ago

    Kochi, India Redux Full time

    This role involves the preparation and maintenance of financial statements in conformity with the Generally Accepted Accounting Principles of the United States (U.S. GAAP). The primary responsibilities include overseeing the day-to-day accounting processes and reviewing the accuracy of the monthly, quarterly, and annual financial statements. Additionally,...

  • Client Servicing Executive

    6 days ago

    Kochi, India Teevandi Communication Full time

    We Are Hiring Client Servicing Executive We are looking to employ an experienced Client Servicing Executive to handle all client enquiries & concerns while able to strategise that benefits both the agency & the clients. **REQUIREMENTS**: Knowledge on Digital Marketing & the industry Minimum 1 Year of experience Proven Digital Agency experience Well...

  • Client Servicing Executive

    2 weeks ago

    Kochi, India Teevandi Communication Full time

    We are looking to employ an experienced Client Servicing Executive to handle all client enquiries & concerns while able to strategise that benefits both the agency & the clients. **REQUIREMENTS**: - Knowledge on Digital Marketing & the industry - Minimum 1 Year of experience - Proven Digital Agency experience - Ability to strategize while generating...

  • Client Servicing Executive

    1 week ago

    Kochi, India Teevandi Communication Full time

    We are looking to employ an experienced Client Servicing Executive to handle all client enquiries & concerns while able to strategise that benefits both the agency & the clients. **REQUIREMENTS**: Knowledge on Digital Marketing & the industry Minimum 1 Year of experience Proven Digital Agency experience Well networked Ability to strategize while generating...

  • Client Service Executive

    4 days ago

    Kochi, India Icecube Event Management Pvt Ltd Full time

    Will be responsible to maintain existing business and grow business relationships with current clients and assist in bringing new clients on board - Developing effective communication platforms for client Queries and Interaction - Offering advice to clients on services and products. - Ability to think out of the box creative ideas - Provide regular updates...

  • Customer Service Associate

    4 days ago

    Kochi, India Dtale Modern Full time

    **Customer Support Associate** **Job Summary**: Dtale Modern is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate. **Key Responsibilities**: Provide accurate information about our products, services, and policies to customers Assist customers in placing orders, tracking shipments, and processing...