Client Service Officer

7 days ago

Kochi, India Teevandi Communication Full time

We are looking to employ an experienced Client Servicing Executive to handle all client enquiries & concerns while able to strategise that benefits both the agency & the clients.

**REQUIREMENTS**:

- Knowledge on Digital Marketing & the industry
- Minimum 1 Year of experience
- Proven Digital Agency experience
- Ability to strategize while generating revenue for the agency
- Ability to balance between the clients’ requirements & the agency’s resources
- Comfortable with Paper Work

**JOB DESCRIPTION**:

- End to end communication with the clients and service providers in all areas and platforms of clients requirements.
- Relationship Management
- Ability to create plans & strategise for revenue generation of the agency.
- Ability to research specific industries and understand the client's business environment.
- Responsible for maintaining successful & lasting relationships with clients and vendors.
- Ability to plan, develop and manage client requirements and drive projects.
- Generating estimates, obtaining budgetary approvals from clients and handling invoicing processes
- Ability to accurately provide clients briefs, inputs and feedback to the internal team
- Maintain & coordinate within in-house departments - Creative & Digital Marketing Teams
- Ensure delivery of committed deliverables;Capable of meeting tight deadlines and assigned targets
- Documentation and maintenance of Client archive and interaction history
- Reporting & follow-up with clients
- Be familiar in writing briefs, minutes of meetings, maintaining documents etc.

Schedule:

- Day shift

Ability to commute/relocate:

- Elamkulam, Kochi - 682020, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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