Associate-client Interaction

4 days ago

Kochi, India Season Two Senior Living Full time

**ROLE AND RESPONSIBILITIES**

**ABOUT THE ROLE**
We are interested in hiring a dedicated and hardworking individual as an Associate - Client interaction (Voice) to join our Marketing Department.
Your main goal is to provide excellent customer service and to promote Senior Living throughout India & Abroad. The goal is to generate and convert leads in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectations.

As an Associate, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions regarding the product or service provided by the company.
In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.

**Responsibilities and Duties**
- Be the front-line support and engage a passionate community of clients
- Responsible for a portfolio of client accounts, Customer Service Assistant help to ensure the successful implementation and retention of all clients assigned to their team
- Understand the needs of Seniors and propose solutions accordingly.
- Handle inbound and outbound calls and explain the product and services offered by the company.
- Contacting existing customers as well as prospective customers using scripts.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals & prepare weekly and monthly reports for the team.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**
- Bachelor’s degree and should be familiar with MS Office
- Proven working experience in providing customer service support with proficiency in English and Malayalam
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Advanced troubleshooting skills & ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Exceptional attention to detail.
- Hard-working individual with good time management abilities.
- Strong decision-making skills.
- Ability to tolerate stress and pressure.
- Experience in use of Social Media Platforms
- Excellent knowledge of management methods and techniques
- Strong client-facing and communication skills

**Job Types**: Full-time, Contractual / Temporary

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

**Speak with the employer**
+91 9656017886
- Health insurance

  • Client Support Associate

    6 hours ago

    Kochi, Kerala, India Advenxa Pvt.Ltd Full time

    **Client Support Associate** Location: Kochi, Kerala Qualifications: Graduate Experience: 0 to 3 years Salary Range**:14,000 to 23,000** per month Shift: Rotational (Day & Night) Handle both Inbound and Outbound calls efficiently Provide excellent customer service in **Hindi and English** Resolve customer queries and issues promptly Maintain...

  • Social Media Associate

    2 days ago

    Kochi, India Alluring Monks Private Limited Full time

    **Position Available: Social Media Associate** **Company**: Alluring Monks Private Limited **Location**: Kochi, India **About Us**:Alluring Monks is a premier Digital Marketing Agency based in Kochi, dedicated to driving brands to new heights in the digital landscape. **Role Overview**:We are in search of a dynamic and creative individual to join our...

  • Client Service- Events

    6 days ago

    Kochi, India Icecube Event Management Pvt Ltd Full time

    Will be responsible to maintain existing business and grow business relationships with current clients and assist in bringing new clients on board - Developing effective communication platforms for client Queries and Interaction - Offering advice to clients on services and products. - Ability to think out of the box creative ideas - Provide regular updates...

  • Associate - P2p

    5 days ago

    Kochi, India Talent Hunter @Logic Full time

    **WE ARE HIRING FOR AN MNC** Job Role: Associate (Process to procure to pay processing) Location: Chennai Qualification: Bcom/BBA/Mcom/MBA Freshers can apply **Salary**: 2.11 LPA Night Shift/ Work from office Immediate joiners preferred Skill required: Procure to Pay Processing - Accounts Payable Processing Designation: Procure to Pay Operations New...

  • Client Servicing Executive

    7 days ago

    Kochi, India Bash SDM Full time

    End to end communication with the clients and service providers in all areas and platforms of clients requirements. Relationship Management - Ability to create plans & strategise for revenue generation of the agency. - Ability to research specific industries and understand the client's business environment. - Responsible for maintaining successful & lasting...

  • Client Servicing Executive

    5 days ago

    Kochi, India Max Visible Full time

    We are on the lookout for a highly competent, inspired client servicing superstar with 0-2 years of experience. Come work with some of the best and newest brands in the industry. **Responsibilities**: - Responsible for managing key client accounts taking ownership of the deliverables whilst following client delivery processes through interaction with...

  • Customer Service Associate

    4 days ago

    Kochi, India Dtale Modern Full time

    **Customer Support Associate** **Job Summary**: Dtale Modern is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate. **Key Responsibilities**: Provide accurate information about our products, services, and policies to customers Assist customers in placing orders, tracking shipments, and processing...

  • Quality Assurance Associate Ii

    1 week ago

    Kochi, India Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. - You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Client Support Executive

    7 days ago

    Kochi, India Group Mukkadan Full time

    Responsibilities: Issue Resolution: Investigate and resolve client issues and concerns, aiming to provide efficient solutions. Product Knowledge: Develop and maintain a deep understanding of our products or services to address client questions and provide accurate information. Client Relationships: Build and maintain positive relationships with clients,...

  • Business Operations Associate

    2 weeks ago

    Kochi, India Vidyalai Full time

    **About Vidyalai**: Vidyalai is an Ed-Tech startup revolutionising education by providing personalised learning solutions to students worldwide. We focus primarily on the secondary and higher education market, serving middle school, high school, and college students. Founded by a team of IIT Madras alumni, Vidyalai has rapidly emerged as one of India's...