Client Support Executive

3 days ago

Kochi, India Group Mukkadan Full time

Responsibilities:
Issue Resolution: Investigate and resolve client issues and concerns, aiming to provide efficient solutions.

Product Knowledge: Develop and maintain a deep understanding of our products or services to address client questions and provide accurate information.

Client Relationships: Build and maintain positive relationships with clients, promoting trust and satisfaction.

Documentation: Maintain detailed records of client interactions, issues, and resolutions in our customer support system.

Feedback Collection: Gather feedback and insights from clients to improve our products, services, and customer support processes.

Product Updates: Keep clients informed about product updates, changes, and enhancements.

Escalation: Escalate complex issues to the appropriate department for further investigation and resolution.

Customer Satisfaction: Monitor and measure client satisfaction and strive to meet or exceed service level agreements.

Continuous Improvement: Identify opportunities for process improvements and contribute to enhancing the overall customer support experience.

**Requirements**:
Previous experience in Client support or a related role is a plus.
- Excellent communication skills, both written and verbal in English, Tamil & Hindi
- Strong problem-solving and critical thinking abilities.
- Patience, empathy, and the ability to remain calm under pressure.
- Proficiency in using customer support software and tools.
- Time management skills and the ability to prioritize tasks effectively.
- Ability to work collaboratively in a team and adapt to changing situations.
- Always maintain a professional appearance and attitude.

**Job Types**: Full-time, Permanent

**Salary**: ₹18,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)
- Client support: 2 years (preferred)

**Language**:

- Hindi (required)
- Tamil (required)

**Speak with the employer**
+91 7902720002

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