Client Support Executive

3 days ago

Maradu Kochi Kerala, India Infinity Ideas Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Client Support Executive (Hotel Management)

Company: Infinity Group, Dubai

Work Location: Ernakulam, Kerala (Onsite)

Job Description:

The Key Accounts Executive will be responsible for managing and growing relationships with key hotel clients, supporting the sales team in quotation preparation, and ensuring smooth coordination across product categories such as Linen, Amenities, and Room Electronics. The ideal candidate will have a Hotel Management background and possess strong product knowledge of hotel operating supplies.

Key Responsibilities:

  • Develop and maintain strong relationships with key hotel clients, procurement teams, and purchasing departments.
  • Coordinate with the Sales Team to prepare and submit quotations, proposals, and tenders accurately and on time.
  • Maintain updated product knowledge for all hotel supply categories including Linen, Amenities, Room Electronics, and Housekeeping items.
  • Assist in identifying client requirements and recommend suitable product solutions.
  • Ensure prompt communication and follow-up with clients to support sales closures.
  • Maintain client databases, pricing sheets, and order tracking reports.
  • Coordinate with internal departments (Procurement, Logistics, Accounts) to ensure smooth order processing and delivery.
  • Support product demonstrations and client presentations as required.
  • Monitor market trends, competitor activities, and client feedback to identify new business opportunities.
  • Ensure all documentation, quotations, and records are maintained in the company CRM system.

Qualifications and Skills:

  • Bachelor's degree/ Diploma in Hotel Management, Business Administration, or related field (Hotel Management background preferred).
  • Minimum 1–3 years of experience in Key Accounts, Sales Coordination, or Hotel Supplies industry.
  • Strong product knowledge in Linen, Amenities, Room Electronics, and related hotel supply items.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with CRM systems.
  • Strong attention to detail, multitasking, and organizational skills.
  • Ability to work independently as well as part of a team.
  • Customer-focused attitude with a professional and proactive approach.

Preferred Experience:

  • Prior experience dealing with hotel procurement teams or hospitality supply chains.
  • Knowledge of hotel operational standards and purchasing processes.

Employment Type: Full-Time

Salary: Commensurate with experience

Application:

Interested candidates may send their CV and sample creatives to:

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Flexible schedule
  • Paid sick time
  • Paid time off

Work Location: In person

Application Deadline: 08/11/2025

Expected Start Date: 10/11/2025

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