Customer Service

2 days ago

Remote, India Modelle Australia Full time

Modelle, a leading **Australian modest fashion brand**, is hiring a **Customer Service & Tele Sales Expert** who is **fluent in both Arabic and English**. This **remote role** is perfect for someone based in India who thrives in customer-facing roles and has a strong ability to convert inquiries into sales.

**Key Responsibilities**:

- Make proactive outbound sales calls and follow-ups to convert leads and close sales.
- Respond promptly to inquiries regarding orders, product details, returns, and styling advice.
- Assist customers through their buying journey with personalised recommendations.
- Manage and update customer interactions using internal tools and CRM systems.
- Flag and escalate issues when needed, ensuring resolution and customer satisfaction.
- Coordinate with warehouse and dispatch teams to ensure smooth fulfilment.

**Requirements**:

- Must be fluent in both Arabic and English (spoken and written).
- Minimum 1-2 years’ experience in tele sales or customer service, preferably in fashion, retail, or e-commerce.
- Strong verbal communication, negotiation, and problem-solving skills.
- Confident phone manner and sales-driven mindset.
- Must be available to work Australian business hours (approx. 700 AM - 7:00 PM AEST).
- Reliable internet connection and a quiet work-from-home setup.
- Experience with Shopify, WhatsApp Business, or CRM platforms is a bonus.

**Location**:
Remote (India-based only)

**Work Hours**:
12-hour shift aligned to Australian timings.

**Why Modelle?**

At Modelle, you’ll work with a passionate, fast-moving team representing a brand that blends fashion with faith and elegance. We offer a dynamic role where your service and sales skills will directly contribute to our growth, especially in key international markets.

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Work from home

Schedule:

- Monday to Friday
- Morning shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Application Question(s):

- Do you have a reliable internet connection and a quiet work-from-home setup?
- How would you handle an angry customer who wants a refund for a late parcel?

**Experience**:

- tele sales or customer service: 1 year (required)

**Language**:

- English (required)
- Arabic (required)

Work Location: Remote

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