Customer Service Officer

1 day ago

Remote, India MUSTANG ENTERPRISES PRIVATE LIMITED Full time

**Define the Role**: Clearly outline the responsibilities, qualifications, and expectations for the customer service role. Determine whether it's entry-level or requires specific skills or experience.
- **Create a Job Description**: Write a detailed job description that includes the job title, duties, qualifications, and any other relevant information. Highlight what makes your company a great place to work.
- **Advertise the Position**: Post the job on relevant job boards, your company website, social media platforms, and consider using recruitment agencies if needed.
- **Skills Assessment**: Depending on the nature of the customer service role, you might want to conduct skill assessments such as role-playing scenarios, writing tests, or software proficiency tests.
- **Onboarding**: Develop an onboarding program to help new hires get acclimated to their role, company culture, and procedures.
- **Training and Development**: Provide ongoing training and development opportunities to help customer service representatives improve their skills and stay updated on industry trends.
- **Performance Evaluation**: Regularly evaluate the performance of your customer service team to identify areas for improvement and recognize top performers.
- **Retention Strategies**: Implement strategies to retain your customer service team, such as offering career advancement opportunities, providing a positive work environment, and recognizing their contributions.

At present, the role involves remote work. However, following the establishment of the Chennai branch, the expectation is to transition to office-based work.

Work Location : Chennai (Remote Work Available, Applicants should have their own laptop or PC)

Interview will be conducted through Zoom

Pay: ₹15,000.00 - ₹20,000.00 per hour

Expected hours: 50 per week

**Benefits**:

- Provident Fund
- Work from home

Schedule:

- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: Remote

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