Customer Service Officer

9 hours ago

Chennai, India Galaxy credit service Full time

Key responsibilities:

- Monitoring each trip to make sure it is arriving on time and if there is delay send notifications
- Working on making sure all trips are having the tracking link updated and sending notifications to customers for tracking the bus
- Handling sending notifications to customers
- Help with generating tracking links
- Working on communicating via phone with bus operators to send reports (within the organization)
- Assisting customers with emergency problems or unexpected situations
- Providing solutions for customer problems
- Working on ensuring customer issues are resolved in a timely manner
- Developing and maintaining customer relationships
- Manage process refunds, cancellations, and exchanges

Additional information:

- Evening Shift timing: 4:30 pm to 1:30 am (1-hour break)
- During work hours, you must be available for calls and texts from the management
- Login time and logout time must be reported every day through WhatsApp/slack

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:
Work from home
Schedule:
Evening shift
Supplemental pay types:
Performance bonus

**Education**:
Bachelor's (preferred)
**Experience**:
total work: 1 year (preferred)
Customer service: 1 year (preferred)
Shift availability:
Night Shift (preferred)
Overnight Shift (preferred)
Ability to Commute:
Chennai, Tamil Nadu (preferred)
Ability to Relocate:
Chennai, Tamil Nadu: Relocate before starting work (preferred)
Speak with the employer
+91 9884278784

**Job Types**: Full-time, Fresher

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

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