Customer Service Officer

1 day ago

Chennai, Tamil Nadu, India VelSource Staffing Solutions Full time ₹ 3,93,435 per year

Role & responsibilities

  • Handle customer inquiries and resolve issues professionally and courteously.
  • Provide timely and effective solutions to customer complaints and concerns.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain a thorough understanding of our products and services.
  • Identify and escalate trends or systemic issues impacting customer satisfaction.
  • Consistently meet or exceed performance metrics and quality standards.

Job Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and collaborate with colleagues.
  • Strong problem-solving and analytical skills.
  • Adaptability to changing situations and priorities.
  • Proficiency in using computer systems and software applications.
  • Ability to learn and retain product knowledge and industry trends.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14, ₹32,719.15 per month

Work Location: In person

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