
Customer Service Executive
5 hours ago
About the Role
We are looking for enthusiastic Customer Service Executives proficient in Telugu & Hindi to join our customer support team. The role involves handling inbound/outbound calls, resolving customer queries, providing product/service information, and ensuring customer satisfaction in Telugu, along with basic English as needed.
Key Responsibilities
- Handle inbound and outbound customer calls in Telugu language.
- Provide accurate information about products, services, and policies.
- Resolve customer issues, complaints, and queries in a professional manner.
- Maintain call records, update CRM systems, and follow up on pending requests.
- Ensure high levels of customer satisfaction and service quality.
- Escalate unresolved issues to senior support or relevant departments.
- Meet daily/weekly call handling and quality targets.
Requirements
- Fluent in Telugu (spoken and written) Hindi (Spoken).
- Good communication in English is an added advantage.
- Graduate in any stream.
- Prior customer service / call center / BPO experience preferred, but freshers can also apply.
- Basic computer knowledge (MS Office, email, CRM tools).
- Strong interpersonal and problem-solving skills.
- Ability to work in rotational shifts if required.
Key Skills
- Customer Service
- Telugu & Hindi Communication (Fluency)
- Problem Solving
- Patience & Empathy
- Call Handling & Documentation
Job Type: Full-time
Pay: ₹15, ₹30,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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