Customer Service Officer

2 days ago

Chennai Tamil Nadu, India Rion Insura Insurance Broking Pvt Ltd Full time

**Job Title**: HNI Customer Service Executive - Insurance Sales (HNI Client Handling)

**Location**: Chennai

**Experience Required**: Minimum 1 year in Health Insurance, Life Insurance, American Express (Amex) Card Sales, or similar domain.

**Employment Type**: Full-time

**Job Summary**

**Key Responsibilities**
- Handle outbound and inbound calls to promote and sell insurance products (Health, Life, and Motor Insurance renewals).
- Manage relationships with HNI customers by providing personalized service and prompt assistance.
- Generate and follow up on leads to achieve monthly sales targets.
- Educate customers on product features, benefits, and premium details.
- Coordinate with the operations team for smooth policy issuance and renewal.
- Maintain accurate customer interaction and sales records in CRM.
- Resolve customer queries and ensure high satisfaction levels.

**Required Skills & Competencies**
- Minimum **1 year** of experience in **Health Insurance, Life Insurance, or Amex Card sales**.
- Strong **convincing and negotiation skills**.
- **Excellent communication skills** (both verbal and written) in English and local language.
- Ability to handle HNI customers with professionalism and empathy.
- Target-driven and self-motivated with a passion for sales.

**Qualifications**
- Minimum Graduate or equivalent.
- Certification in IRDA (if applicable) will be an added advantage.

**Salary & Benefits**
- Competitive salary with attractive incentives based on performance.
- Opportunities for career growth and development.
- Standard company benefits as per policy.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Life insurance
- Provident Fund

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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