CRM Executive- Female

3 days ago

Ahmedabad Gujarat, India Hrcity Jobs Full time

**Key Responsibilities**:

- **CRM System Management**: Administer and maintain the company's CRM system (e.g., Salesforce, Zoho CRM, HubSpot), ensuring data accuracy, integrity, and security.
- **Data Management and Analysis**: Collect, clean, segment, and analyze customer data within the CRM to identify trends, insights, and opportunities for improvement.
- **Process Optimization**: Identify and implement CRM workflows and processes to improve efficiency and effectiveness across sales, marketing, and customer service teams.
- **User Support and Training**: Provide training and ongoing support to CRM users across different departments, ensuring they can effectively utilize the system.
- **Report Generation and Dashboards**: Create and maintain CRM reports and dashboards to track key performance indicators (KPIs) related to customer engagement, sales performance, and marketing effectiveness.
- **Campaign Management Support**: Assist marketing teams in planning, executing, and tracking marketing campaigns within the CRM system.
- **Sales Team Support**: Provide support to the sales team by ensuring they have the necessary tools and data within the CRM to manage leads, opportunities, and customer interactions.
- **Customer Segmentation**: Develop and maintain customer segmentation strategies within the CRM to enable targeted marketing and sales efforts.
- **Troubleshooting and Issue Resolution**: Identify and resolve any issues or technical problems related to the CRM system.
- **Staying Updated**: Keep abreast of the latest CRM features, updates, and best practices to continuously improve the system's capabilities.
- **Customer Communication Support**: Utilize the CRM to facilitate and track customer communications, ensuring a consistent brand voice and personalized experiences.
- **Feedback Collection and Analysis**: Gather customer feedback through the CRM and other channels, analyze it, and provide insights to relevant teams for service and product improvements.

**Qualifications and Experience**:

- Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
- 2 + years of experience working with CRM systems
- Strong understanding of CRM functionalities and best practices.
- Excellent data analysis and interpretation skills.
- Proficiency in generating reports and dashboards within CRM platforms.
- Strong problem-solving and troubleshooting abilities.
- Excellent communication, interpersonal, and collaboration skills.
- Detail-oriented with a focus on data accuracy.
- Ability to work independently and as part of a team.
- Familiarity with sales and marketing processes.

**Key Skills**:

- CRM Software Proficiency (e.g., Salesforce, Zoho CRM, HubSpot)
- Data Management and Analysis
- Process Optimization
- Reporting and Dashboard Creation
- Customer Relationship Management Principles
- Communication Skills (written and verbal)
- Problem-Solving
- Attention to Detail
- Training and Support
- Collaboration

Pay: ₹20,000.00 - ₹35,000.00 per month

Application Question(s):

- What is your Current monthly CTC?
- What is your Expected monthly CTC?
- If Selected, how soon can you join?

Work Location: In person

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