We are hiring a CRM Executive in Ahmedabad

6 hours ago

Ahmedabad, Gujarat, India Mspire Ventures Full time ₹ 1,80,000 per year


Job Description:

We are hiring a CRM Executive in Ahmedabad.

Job Description: CRM Executive
(Only Female Can Apply)

Location: Science City, Ahmedabad

Position: CRM Executive 
Department: Sales & Customer Service
Reporting to: Store Manager / Operations Head
Job time 10 to 8.30
Salary: Up to 18k
Qualification: Any Graduation
Age criteria: 22 yeras to 35 years 

Key Responsibilities:
Customer Data & Records
Collect and update customer information in the CRM system (purchase history, preferences, birthdays, anniversaries).

Maintain a clean and organized customer database.

Follow-ups & Engagement
Conduct timely follow-up calls/messages for inquiries, walk-ins, and past customers.

Send greetings and promotional messages during birthdays, anniversaries, and festivals.

Sales Support & Lead Management
Track leads from walk-ins, referrals, and online sources.

Assign leads to sales staff and monitor follow-up actions.

Coordinate between customers and sales executives for appointments and showroom visits.

Loyalty & Retention
Encourage enrolment into loyalty or referral programs.

Manage feedback collection and ensure customer satisfaction post-purchase.

Identify VIP and high-value customers for special previews or offers.

Marketing Coordination
Coordinate with marketing for WhatsApp, SMS, and email campaigns.

Share promotional offers and new collections with customer segments.

Track responses and report campaign effectiveness.

Complaint Handling
Address customer complaints and ensure timely resolutions.

Escalate unresolved issues to store management if needed.

Maintain logs of complaints and actions taken.

Reporting
Prepare weekly/monthly reports on follow-ups, repeat visits, customer feedback, and retention rates.

Share insights with store leadership for strategic planning.


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