We Are Hiring Customer Support Executive In Ahmedabad

15 hours ago

Ahmedabad, Gujarat, India Mspire Ventures Full time ₹ 2,00,000 - ₹ 4,00,000 per year


Job Description:

We Are Hiring Customer Support Executive In Ahmedabad.

Customer Support Executive
Job Category: Customer Support
Department: Support
Job Location: Ahmedabad | India
No of openings: 2

Job Summary:

We are looking for a Customer Support Executive to join our team and assist our customers with
their queries, complaints, and feedback. The ideal candidate should have strong communication skills,
a customer-centric approach, and the ability to resolve issues efficiently while maintaining a positive
company image.

Key Responsibilities:

· Handle incoming customer calls, emails, and chat support professionally and promptly.
· Resolve customer queries, complaints, and requests in a timely manner.
· Provide accurate information about products, services, and policies.
· Maintain a high level of customer satisfaction by providing excellent service.
· Record and document all customer interactions in the CRM system.
· Escalate unresolved issues to the senior team or concerned department.
· Follow up with customers to ensure their issues are resolved.
· Assist in collecting customer feedback to improve products and services.

Skills & Qualifications:

· 0–1 year of experience in customer support or a similar role (Freshers are welcome).
· Excellent verbal and written communication skills in [English/Hindi/Regional
Language].
· Good listening and problem-solving skills.
· Basic computer knowledge and familiarity with MS Office or CRM tools.
· Ability to remain calm and professional under pressure.
· Strong interpersonal skills and a customer-oriented mindset.
· Graduate in any discipline (BBA, B.Com, BA, B.Sc, etc.)


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