CRM Executive

5 days ago

Ambli Ahmedabad Gujarat, India Ratna Group Full time

**Job Title: CRM Executive**

**Location: Ahmedabad, Gujarat**

**Department: Sales/Customer Relationship Management**

**Job Summary**

**Key Responsibilities**
- **Client Relationship Management**:

- Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
- Build and maintain long-term relationships with clients to ensure satisfaction and loyalty.
- **Customer Communication**:

- Provide regular updates on project developments, timelines, and other relevant details.
- **Sales Support**:

- Coordinate with the sales team to ensure a seamless transition of clients from lead generation to final sale.
- Prepare and share agreements, invoices, and other necessary documentation with clients.
- **Database Management**:

- Maintain and update client information in CRM software.
- Track and manage leads, inquiries, and customer interactions systematically.
- **Payment Follow-ups**:

- Follow up with clients for payment schedules and due amounts.
- Coordinate with the finance team to ensure payment records are accurate.
- **Customer Feedback and Issue Resolution**:

- Gather feedback from clients to improve services and processes.
- Escalate and resolve complaints efficiently to enhance customer satisfaction.

**Required Skills & Qualifications**
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2-3 years of experience in CRM, preferably in the real estate industry.
- Proficiency in CRM tools/software and MS Office (Word, Excel, PowerPoint).
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Fluency in English, Hindi, and Gujarati.

**Preferred Attributes**
- Prior experience in real estate client handling.
- Ability to work under pressure and meet deadlines.
- Attention to detail and problem-solving skills.

**Benefits**
- Competitive salary.
- Professional growth and development opportunities.
- Collaborative and dynamic work environment.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)
- CRM software: 3 years (required)
- Real estate sales: 3 years (required)

Work Location: In person

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