Customer Sevice Executive- Ocean Export Operations

2 weeks ago

Mumbai Maharashtra, India Trident HRM Services Pvt Ltd Full time

**Job Title**: Customer Service Executive - Ocean Export Operations
**Location**: Govandi, Mumbai
**Experience**: 4 - 7 Years
**Industry Preference**: Export/Import, Logistics, Freight Forwarding
**Salary Range**: ₹6 - ₹9 LPA (based on experience and fit)

**Job Overview**:
**Key Responsibilities**:

- Handle end-to-end customer service processes for export orders via ocean freight
- Coordinate with clients for order confirmation, shipping schedules, and document verification
- Manage export documentation including invoices, packing lists, BL instructions, and COO
- Liaise with shipping lines, CHA, and logistics partners for smooth dispatches
- Resolve customer queries, complaints, and ensure prompt issue resolution
- Update internal systems and maintain accurate records of shipments and customer interactions
- Support sales and operations teams with timely customer communication and execution follow-up
- Track shipments and proactively communicate delays or changes to customers

**Key Requirements**:

- Graduate in Commerce, Business Administration, or related field
- 4-7 years of hands-on experience in customer service with a strong focus on **ocean export operations**:

- Familiar with INCOTERMS, LC documentation, export compliance and shipment booking processes
- Excellent communication, coordination, and problem-solving skills
- Proficient in MS Office and ERP systems (SAP/Tally/Customs Software preferred)

Pay: ₹600,000.00 - ₹900,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service-Ocean Export Operations: 4 years (preferred)
- Total: 7 years (preferred)

**Location**:

- Mumbai, Maharashtra (preferred)

Work Location: In person

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