Hod Operations
2 weeks ago
**Job Title**: Operations Manager / HOD - Customer Management (Gujarat Market)
**(Freight Forwarding Industry
- Ocean Exports)**
**Location**: Govandi, Mumbai
**Industry Preference**: Tiles, Ceramics, Building Materials, or Allied Sectors
**Experience**: 10-15 years
**Salary Range**: 15 lpa to 20 lpa
**Job Summary**:
**Key Responsibilities**:
- Lead end-to-end operations related to customer acquisition, onboarding, and service in the Gujarat region.
- Develop and maintain strong relationships with key clients and channel partners.
- Ensure timely and accurate execution of ocean export documentation and logistics.
- Coordinate with internal teams—sales, logistics, finance, and compliance—for smooth order processing and fulfillment.
- Analyze and resolve customer complaints, ensuring customer satisfaction and service excellence.
- Forecast demand, manage inventory requirements, and align operations to market needs.
- Monitor market trends, competitor activities, and pricing strategies in the Gujarat region.
- Mentor and lead a team to ensure delivery of performance KPIs and business goals.
**Key Requirements**:
- Graduate/Postgraduate in Business, Supply Chain, or relevant field.
- Minimum 10 years of experience in operations/customer management, with at least 5 years handling ocean exports.
- **Industry experience in tiles, ceramics, building materials, or allied exports is preferred.**:
- Strong understanding of customer behavior in the Gujarat market.
- Proficient in export documentation, international logistics, and trade regulations.
- Strong leadership, negotiation, and communication skills.
- Willingness to travel to Gujarat for client meetings periodically.
Pay: ₹1,500,000.00 - ₹2,000,000.00 per year
Schedule:
- Day shift
Application Question(s):
- What is your package expectations?
**Experience**:
- Total: 10 years (preferred)
- Ocean Export Operations: 8 years (preferred)
- Gujarat Market: 5 years (preferred)
Work Location: In person
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