Customer Relation Executive

4 days ago

Lucknow Uttar Pradesh, India T & L Gases Pvt. Ltd. Full time

Key Responsibilities
- **Customer Service and Support**:

- Provide accurate information and assistance regarding products, services, and policies.
- Handle and resolve customer complaints and issues in a professional and courteous manner.
- **Relationship Management**:

- Build and maintain strong, long-lasting relationships with customers.
- Regularly follow up with customers to ensure satisfaction and address any ongoing needs.
- Gather feedback from customers to identify areas for improvement and communicate this to the relevant departments.
- **Record Keeping and Documentation**:

- Maintain detailed records of customer interactions, inquiries, complaints, and resolutions.
- Ensure customer information is kept up-to-date and accurately recorded in the CRM system.
- **Collaboration with Internal Teams**:

- Work closely with sales, marketing, and technical support teams to address customer needs and ensure a cohesive customer experience.
- Coordinate with other departments to resolve complex customer issues and improve service delivery.
- **Reporting and Analysis**:

- Prepare regular reports on customer feedback, complaints, and overall satisfaction levels.
- Analyze data to identify trends and recommend strategies for improving customer relations and retention.
- **Process Improvement**:

- Participate in the development and implementation of customer service policies and procedures.
- Suggest and implement improvements to enhance the overall customer experience.

Qualifications and Skills
- **Education**: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- **Experience**: Minimum of 2 years of experience in customer service, customer relations, or a similar role.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Ability to manage multiple tasks and prioritize effectively.
- Attention to detail and accuracy in record-keeping.
- Strong organizational and time management skills.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

  • Customer Relations Executive

    5 days ago

    Noida, Uttar Pradesh, India Meena Bazaar Full time

    **Job Title**: Customer Relations Executive **Location**: Mall of India (Noida) **Job Type**: Full-Time **Job Summary**: **Key Responsibilities**: - Greet and assist walk-in customers, ensuring a welcoming and comfortable shopping experience. - Handle all customer queries, feedback, and complaints in a courteous and efficient manner. - Coordinate with the...

  • Event Customer Relations Executive

    6 days ago

    Lucknow, Uttar Pradesh, India Sas One Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    We are hiring Event Customer Relations Executive in Lucknow. Build client relations, handle queries, support event coordination & ensure customer satisfaction. Salary as per last package. Apply now

  • Customer Relation Executive

    1 week ago

    Lucknow, Uttar Pradesh, India 2Q PROFESSIONAL & MGNT SERVICES Full time

    **Job Summary**: **Key Responsibilities**: - Build and maintain strong, long-lasting client relationships. - Handle customer complaints or concerns professionally and escalate when necessary. - Provide accurate information about products/services to clients. - Ensure timely follow-ups with customers for feedback, service reminders, or issue resolution. -...

  • Customer Relations Executive

    1 week ago

    Noida, Uttar Pradesh, India Vedikroots Ayurveda Pvt. Ltd. Full time

    **Job Responsibilities-** Respond promptly to customer inquiries received from the team and other communication channels. Provide detailed information about Ayurvedic products, including pricing, ingredients, usage instructions, and potential benefits. Manage and track customer orders from placement to delivery, ensuring accurate and timely shipment...

  • Customer Relations Executive

    3 days ago

    Sector-128 Noida, Noida, Uttar Pradesh, India Meena Bazaar Full time

    **Customer Relations Executive** **Location**: 2ND FLR, Dlf Mall Of India, B-304, Sector 18, NOIDA, Gautam Buddha Nagar, Uttar Pradesh, 201301 **Experience required**:2 years in direct customer relations **Education required**: Any Graduate **Key responsibilities**: - Update customer details and manage order status calls. - Create and upload social...

  • Customer Relations

    5 days ago

    Noida, Uttar Pradesh, India helpgini Full time

    **Job Title: *Customer Relations & Project Coordinator** **(MBA - Customer Relations/Marketing)** **Location: Tower-A, Bhutani Alphathum, Sector-90, Noida** **Position Type: Full-Time** **Exp: - 5 years** **Salary: - 42 KPM** **Job Description**: This role involves liaising with clients, managing project timelines, coordinating payments, and...

  • Customer Support Executive

    3 days ago

    Lucknow, Uttar Pradesh, India EngVarta Full time

    **Position Overview**: EngVarta, a unit of NGB Education Pvt. Ltd., is a leading online platform that connects users with fluent English speakers for conversation practice. We are seeking a Customer Support Executive to join our team and provide timely and effective support to our customers. **Responsibilities**: - Troubleshoot and resolve customer issues...

  • Customer Relationship Executive

    1 week ago

    Lucknow, Uttar Pradesh, India Concord Control Systems Limited Full time

    As a Customer Relationship Executive, you will be the primary point of contact for our clients, ensuring their needs are met and their expectations are exceeded. You will play a crucial role in building and maintaining strong relationships with customers, understanding their requirements, and providing personalized support to address their concerns. Your...

  • Customer Relations Officer

    6 days ago

    Ballia, Uttar Pradesh, India Svasti Microfinance Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionSvasti Microfinance believes that the right to finance is fundamental for all human beings. We offer a range of products and services to meet different needs, catering especially to those without collateral. Our focus is primarily on empowering women with financial products, services, and knowledge to not only support their businesses but...

  • Guest Relation Executive

    4 days ago

    Noida, Uttar Pradesh, India Srishti Software Applications Pvt. Ltd Full time

    Job Title: Guest Relation Executive Location: Sector 18, Noida, Uttar Pradesh 201301 Experience Required: 1+years Shift: Rotational shift **Salary**:25k to 30k CTC **Job Description**: Greeting guests: Greeting guests upon arrival and providing a pleasant experience Handling complaints: Addressing customer complaints in a timely manner to improve...