Customer Relationship Executive

1 day ago

Lucknow Uttar Pradesh, India elation softnet pvt ltd Full time

**Key Responsibilities**:

- **Customer Service**:

- Act as the main point of contact for customers seeking assistance with service-related queries.
- Handle customer complaints, resolve issues promptly, and ensure customer satisfaction.
- Provide timely updates to customers regarding the status of their vehicles during service.
- **Relationship Management**:

- Build and maintain positive relationships with existing customers to encourage repeat business and referrals.
- **Service Scheduling and Coordination**:

- Assist customers in booking service appointments and guide them through the service process.
- Coordinate with the service team (technicians, service managers, etc.) to ensure timely and efficient execution of services.
- **Sales Support**:

- Upsell or cross-sell service packages, extended warranties, and parts to customers.
- Educate customers on the benefits of additional services and maintenance offerings.
- **Documentation and Reporting**:

- Maintain accurate records of customer interactions, service history, and follow-up activities.
- Generate and maintain reports related to customer service, customer feedback, and overall satisfaction.
- **Customer Retention**:

- Work towards improving customer retention rates by providing outstanding service and addressing customer concerns effectively.
- Track service-related trends and feedback to identify opportunities for improvement.

**Qualifications**:

- **Education**:

- A high school diploma or equivalent is required; a degree in business, marketing, or a related field is preferred.
- **Experience**:

- 1-3 years of experience in customer service, preferably in the automobile industry or a similar field.
- Experience in customer relationship management (CRM) tools is a plus.
- **Skills and Abilities**:

- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong problem-solving skills and the ability to manage customer complaints effectively.
- Good knowledge of automobile services and products is desirable.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficiency in MS Office Suite; familiarity with CRM software is advantageous.

**Key Competencies**:

- **Customer Focus**:
Ability to understand and anticipate customer needs and provide solutions that enhance satisfaction.
- **Attention to Detail**:
Ensure all service records, reports, and communications are accurate and up-to-date.
- **Team Player**:
Collaborate with service and sales teams to ensure seamless customer service delivery.
- **Time Management**:
Efficiently prioritize and manage tasks to meet deadlines and customer expectations.

**Benefits**:

- Competitive salary with performance-based incentives.
- Health and wellness benefits.
- Opportunities for career advancement and professional development.
- Employee discounts on automobile products and services.

Pay: ₹15,000.00 - ₹17,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Language**:

- English (preferred)

Work Location: In person

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