
Customer Relations Manager
3 days ago
Location: Lucknow
Company: WorthSpace – Premium Interiors & Construction
About WorthSpace
WorthSpace is a premium interior and construction company dedicated to delivering high-quality residential and commercial projects. With a customer-first approach, we ensure every project reflects innovation, functionality, and trust.
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Position: Customer Relationship Manager (CRM)
Role Overview:
We are looking for a dynamic and customer-focused Customer Relationship Manager to manage and enhance client relationships, ensure smooth project communication, and deliver a delightful customer experience throughout the project lifecycle. The ideal candidate should be proactive, organized, and passionate about client servicing in the interior and construction industry.
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Key Responsibilities:
• Serve as the primary point of contact for clients from project onboarding to handover.
• Build and maintain long-term relationships with customers, ensuring satisfaction and trust.
• Coordinate between clients, design teams, site teams, and vendors for seamless project execution.
• Understand client requirements, provide regular updates, and address concerns proactively.
• Ensure timely communication on project progress, milestones, and deliverables.
• Collect client feedback and share insights with the management for process improvement.
• Maintain accurate records of customer interactions, contracts, and project updates in CRM software tools used).
• Support sales and marketing teams with client engagement activities.
• Handle escalations with professionalism and ensure quick resolution.
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Key Requirements:
• Graduate in Business Administration, Marketing, Interior Design, or related field.
• 2–4 years of experience in Customer Relationship Management (preferably in interior design, real estate, or construction sector).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office, CRM tools (Odoo, Salesforce, etc.), and project management platforms.
• Customer-first mindset with problem-solving skills.
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