Customer Relationship Manager

3 days ago

Lucknow, Uttar Pradesh, India Shreya autoworld pvt ltd (ROYAL ENFIELD DEALERSHIP) Full time ₹ 1,68,000 per year

Position Overview:

As a Customer Relation Employee (CRM) in the automotive industry, you will be a vital link between our company and our valued customers. We are seeking individuals with at least 2 years of experience in customer relations, who can contribute to fostering positive customer interactions and building lasting relationships.

Key Responsibilities:

  • Customer Interactions:
  • Engage with customers in a friendly and professional manner.
  • Address customer inquiries, concerns, and feedback promptly and effectively.
  • Relationship Building:
  • Build and maintain strong relationships with existing customers.
  • Identify opportunities to enhance customer satisfaction and loyalty.
  • Communication:
  • Provide clear and accurate information to customers regarding products and services.
  • Coordinate with other departments to ensure seamless communication and problem resolution.
  • Documentation:
  • Maintain accurate and up-to-date customer records and interactions.
  • Prepare reports on customer feedback and trends for management review.

Qualifications:

  • Minimum of 2 years of experience as a Customer Relation Employee (CRM) in the automotive industry.
  • Excellent communication and interpersonal skills.
  • Customer-focused with a passion for delivering outstanding service.
  • Ability to handle customer inquiries and concerns with professionalism and efficiency.

Expected Start Date: 12/02/2024

Job Type: Permanent

Pay: ₹10, ₹14,000.00 per month

Experience:

  • Customer service: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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