Customer Relationship Manager
2 days ago
About Us
Rudransh Solartech is a fast-growing company in the renewable energy sector, committed to delivering "Clean Energy for a Brighter Tomorrow." With offices in across Uttar Pradesh, we specialize in solar panel installation and sustainable energy solutions in entire region.
Position Overview
We are looking for a Customer Relationship Manager (CRM) who will be the primary point of contact for our customers. The CRM will play a key role in ensuring excellent customer service, building long-term client relationships, and supporting sales growth by providing after-sales support and personalized engagement.
Key Responsibilities
- Build and maintain strong, long-lasting customer relationships.
- Act as the main contact point for clients, addressing their queries, concerns, and service requests.
- Assist in generating new business opportunities through referrals and client satisfaction.
- Maintain regular follow-ups with customers to ensure service quality and timely resolution of issues.
- Collaborate with the sales and technical team to ensure seamless project execution.
- Manage customer databases, maintain accurate records, and update client interactions in CRM tools.
- Conduct periodic client satisfaction surveys and provide insights for service improvements.
- Educate customers about solar solutions, products, and services offered by Rudransh Solartech.
Requirements/Qualification
- Bachelor's degree / 12th Pass.
- Excellent communication and interpersonal skills (English & Hindi).
- Strong problem-solving ability and a customer-first attitude.
- Ability to work both independently and as part of a team.
What We Offer
- Competitive salary with performance-based incentives.
- Opportunity to grow in the fast-evolving renewable energy sector.
- Supportive and collaborative work environment.
- Training in solar products and solutions.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10, ₹45,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Work from home
Work Location: In person
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